Team Secretary - West Adult Learning Disability Team

Cornwall Partnership; Pool; On-site; GBP 26,000 - 27,000; Part time

Job summary

Cornwall Partnership NHS Foundation Trust in Pool, Cornwall, is seeking a motivated Team Secretary to support the West Adult Learning Disability Team. The role delivers high-quality secretarial and administrative support, helping to ensure smooth, confidential and responsive service delivery.

You will manage letters, reports and minutes, maintain diaries and electronic records, and provide cover for colleagues as needed.

Qualifications

• Typing/word-processing skills at RSA III level.
• GCSE Maths and English or equivalent.
• RSA II Audio-Typing or equivalent experience.
• Computer literacy with spreadsheets and databases.
• Experience working with people with Learning Disability.
• Experience as a secretary in a clinical environment.

Responsibilities

• Act as pivotal contact for team, patients and carers.
• Plan, organise and prioritise workload under pressure.
• Undertake first aider and fire warden training as required.
• Electronic ordering and requisitioning of stationery and equipment.
• Provide high-quality, confidential secretarial service including letters and minutes.
• Maintain diaries for meetings and update Trust electronic systems.

Skills

Liaise with public and professionals

Excellent communication

Meet deadlines

Prioritise workload

Patient/family sensitivity

Education

RSA III Typing/Word-Processing

GCSE Maths and English

RSA II Audio-Typing

Computer literacy with spreadsheets/databases

Experience with Learning Disability

Clinical secretarial experience

Job description

Team Secretary - West Adult Learning Disability Team

Band 3

Main area Administration Grade Band 3 Contract Permanent Hours Part time - 15 hours per week (Work pattern - Thursdays and Fridays) Job ref 201-26-911

Site Kernow Building Town Pool Salary £25,760 - £27,476 Pro Rata Salary period Yearly Closing 22/10/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

We are looking for a motivated and organised Team Secretary to join our friendly West Adult Learning Disability Team. In this important role, you will provide high-quality secretarial and administrative support, helping to ensure the smooth and efficient running of the service.

You will deliver a responsive and professional administrative service, managing a range of secretarial and office tasks, ensuring requests are completed accurately and in a timely manner. The role involves maintaining effective communication with colleagues, service users, carers, and partner agencies, while always upholding the highest standards of confidentiality.

As a valued member of the administrative team, you will work collaboratively with colleagues and provide support and cover for other administrative and clerical staff when required, helping to maintain continuity of service.

This post forms part of the West Adult Learning Disability Team's administration team and is specifically required to provide cover on Thursdays and Fridays.

Main duties of the job

Acting as a pivotal role for all communication with the team, patients/relatives/carers, medical staff.

Ability to plan, organise and prioritise own workload which can be pressured and require a high level of concentration.

Be a trained or willing to undertake training to be a first aider and fire warden for the team.

Electronic ordering and requisitioning of stationery and equipment in conjunction with the admin lead.

To provide a high quality, efficient and confidential secretarial service to the team, facilitating effective communication at all times, which includes letters, reports and minutes of meetings.

To maintain diaries of engagement for meetings and appointments where appropriate for the team, including out of county meetings and appointments.

To update and record information onto the Trusts electronic systems and unit databases as require within Trust key target times.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Education/Qualifications and Relevant Experience

• RSA III Typing/Word-Processing or equivalent experience
• GCSE Maths and English or equivalent
• RSA II Audio-Typing or equivalent experience or digital dictation experience
• Computer Literate with experience of spreadsheets and databases
• Previous experience working with people with a Learning Disability
• Previous experience working as a secretary in a clinical environment

Skills and Aptitude

• Ability to liaise with the public and professionals
• Excellent communication and interpersonal skills
• Ability to meet deadlines and work under pressure whilst remaining calm
• Ability to prioritise and work on own initiative
• Positive attitude regarding patients with Learning Disability/Mental Illness and their families and ability to deal calmly with patients and carers who may be distressed.

Knowledge and Abilities

• Minute taking experience
• Knowledge of the Trust’s electronic information systems

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Health Jobs UK website has jobs from numerous employers, within health and care across Cornwall and the Isles of Scilly.

Royal Cornwall Hospitals NHS Trust provides acute medical, surgical and specialist services to a population of around 500,000 which can increase significantly during the busy holiday periods.