Team Secretary / Ward Clerk

Dorset HealthCare University NHS Foundation Trust; Poole; On-site; GBP 24,000 - 32,000; Full time

Job summary

An exciting opportunity awaits an experienced administrator to join a dedicated team in a challenging yet rewarding role. This position combines the responsibilities of Team Secretary and Ward Clerk within a supportive environment, focusing on mental health care. The successful candidate will engage with professionals at all levels, ensuring efficient ward operations while providing compassionate support to patients. With training provided, this role is ideal for those eager to develop their skills in a multidisciplinary team. Join a forward-thinking organization that values professional growth and a friendly workplace atmosphere.

Benefits

Supportive Team Environment

Regular Supervision Meetings

Opportunities for Professional Development

Enhanced DBS Check Covered

Qualifications

• Excellent communication skills in written and spoken English.
• Strong administrative and organisational skills.

Responsibilities

• Provide secretarial support and manage ward office communications.
• Handle patient documentation and maintain accurate records.

Skills

Administrative Skills

Communication Skills

Organisational Skills

Compassion and Patience

Audio Typing

Medical Terminology

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

This is an exciting and challenging opportunity for an experienced administrator to join our friendly and motivated team on Harbour Ward, in the combined role of Team Secretary and Ward Clerk.

Harbour Ward is a 16-bedded male acute treatment ward at St. Ann’s Hospital, providing mental health care and treatment to men aged 18 to 65.

We are looking for an enthusiastic, flexible, empathetic, and self-motivated individual to work within our team. Previous experience in a similar role or environment would be advantageous, although it is not essential as support and training will be provided.

We offer the successful candidate a supportive team, regular supervision meetings, opportunities for continued professional development, and a friendly working environment.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.

This is a fixed-term role. For those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on secondment before submitting an application.

You must have excellent communication skills in written and spoken English, along with strong administrative and organisational skills, with the ability to liaise confidently with professionals at all levels.

Experience with Microsoft Office (Word, Outlook, Excel) is essential. You should be able to handle contacts confidently with compassion, patience, and professionalism, whether in person, via email, or on the telephone.

You will work as part of a multidisciplinary team, developing knowledge of ward processes and electronic systems to meet patient needs. You will take a lead role in providing secretarial support, including pre-populating forms and documenting meetings in patient records. Experience with audio typing and medical terminology will be advantageous.

Additional responsibilities include managing the ward office, handling telephone communications, maintaining paperwork (including scanning and uploading patient documentation), and liaising with patients and staff.

You will be required to undertake a Prevention and Management of Violence and Aggression course. Completion of this course is a condition of employment; failure to do so will prevent you from starting in the role.