Team Secretary / Administrator

Integrated Care System; Hereford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional health service provider in Hereford seeks a motivated Team Secretary/Administrator to support the Eating Disorders Team and Perinatal Mental Health Team. The successful candidate will manage administrative tasks, maintain confidentiality, and demonstrate strong organizational skills. NHS administrative experience is essential. This opportunity offers flexible working options and generous leave benefits.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working opportunities

Health and wellbeing opportunities

Qualifications

• Proactive and friendly attitude.
• Ability to deal with confidential information.
• Recent administrative experience (minimum of 2 years).

Responsibilities

• Provide efficient secretarial and administrative service.
• Handle both face-to-face and telephone enquiries.
• Accurately record information while maintaining confidentiality.

Skills

Excellent communication skills

Ability to prioritise workload

Use own initiative

Education

Educated to academic Level 3 in Business/Administration

Considerable recent NHS administrative experience

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Go back Herefordshire and Worcestershire Health and Care NHS Trust

Team Secretary / Administrator

The closing date is 10 August 2025

The Primary Care and Community Mental Health Service provide highquality, specialist community services to working age adults with mental healthdifficulties and eating disorders.

An exciting opportunity has arisen for a motivated and enthusiasticindividual to work as a Team Secretary/Administrator within our EatingDisorders Team and Perinatal Mental Health Team. You will be required to workto a high standard of accuracy, have excellent organisational skills and beable to demonstrate initiative in planning your own workload in a way thatsupports the Team Managers to manage daily operational tasks and processes.

The successful post holder should have a proactive and friendlyattitude and be able to demonstrate substantial administrative experience and havethe ability to meet the main duties of the role.

You must be able towork under your own initiative, possess excellent organisational skills and beexperienced in dealing with confidential information.

You will need to be flexible and mobile as there may be a requirementto work at alternative bases within the county.

Please note the Trust is unable to providesponsorship to work for this role, to apply you must have current right to workin the UK status.

Main duties of the job

As part ofour team, your main duty will be to provide an efficient secretarial andadministrative service to the team. Youwill undertake general office duties such as typing, filing, data uploading,record keeping, scanning/photocopying, making appointments, minute taking andincoming/outgoing mail. You will bedealing with both face to face and telephone enquiries from patients andinternal/external agencies and will be required to accurately recordinformation on patients medical records whilst maintaining confidentiality.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care. We run community hospitalsand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over100 sites.

We will support you to thrive; offer flexibleworking options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service. We valuediversity and encourage applications from people of all backgrounds, cultures,and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to33 days with long service
• Generous NHS pension and enhanced pay when you workunsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit ourwebsite.

We encourage you to read the attached applicant guidance notes.

Sharingyour data - As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gainedinterest in working for the Trust.

Job responsibilities

For full details of the duties and criteriafor the role please refer to the job description and person specificationattached.

Person Specification

Qualifications

• Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

• Ability to use own initiative
• Ability to prioritise workload and work effectively and efficiently unsupervised
• Excellent communication skills and ability to liaise with patients and colleagues at different levels
• Ability to be polite but firm when dealing with difficult, impatient or upset people

Additional Criteria

• Ability to meet the travel requirements of the role
• You understand that we will not provide sponsorship to work for this role.

Experience

• Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

Knowledge

• Knowledge of office procedures
• Computer literate and a good working knowledge of Microsoft Office; Outlook, Word, Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust