Team PA

The Works Stores Ltd; Coleshill CP; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Colleague discount 25%

Healthcare cash plan

pension scheme

Share scheme

Can-Do Academy

Job summary

The Works Stores Ltd is seeking an experienced Team PA to provide high-impact executive support to four Chief Officers. You will manage complex diaries, coordinate travel, and prepare briefing materials, ensuring smooth operations and proactive planning across the organisation.

You will protect the Officers’ time, enabling focused leadership and alignment with strategic priorities while collaborating with the Director of Executive Operations and other senior stakeholders.

Qualifications

• Experienced Executive Assistant/Personal Assistant with a proven track record.
• Strong organisational and time-management skills with attention to detail.
• Discretion and credibility when handling confidential information.

Responsibilities

• Manage complex diaries and prioritise time for multiple Chief Officers.
• Coordinate travel arrangements including itineraries and accommodations.
• Prepare materials for meetings, briefings, and reports.
• Organise internal and external meetings and ensure agendas and actions are tracked.
• Support annual planning cycles and maintain business calendars.
• Maintain effective cross-functional communication and liaison across teams.

Skills

Diary management

Travel coordination

Stakeholder management

Communication

Proactive mindset

Tools

Outlook

Job description

Location

Hybrid working, with 1-2 days spent at our Support Centre per week, the rest of the week spent working from home.

Why The Works?

We don’t just sell products.

We inspire reading, learning, creativity and play.

The Works

It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Team PA

As an experienced Personal Assistant, you’ll provide high-impact support to four of our Operational Board’s Chief Officers, helping them stay focused, prepared and able to lead with purpose. You will directly support our:

• Chief People & Retail Officer
• Chief Financial Officer
• Chief Commercial Officer
• Chief Supply Chain & Digital Officer

You will work closely with, and report to, the Director of Executive Operations, ensuring thoughtful and well-coordinated support across diary management, communication and planning. By protecting your Chief Officers’ time, energy and attention, you create the conditions for purposeful leadership - elevating their focus, anticipating their needs, and enabling them to deliver on the company’s strategic priorities.

Your Mission

You will be the organisational anchor for your Chief Officers, staying one step ahead to ensure smooth operations and that they always feel prepared, informed and supported.

Strategic & Operational Support

• Understand priorities and develop a strong understanding of the company’s strategic priorities, using this insight to inform actions and decision-making.
• Partner effectively by working closely with the Director of Executive Operations to ensure Chief Officers are aware of deadlines, prepared for upcoming meetings, and supported in managing expectations.
• Connect teams by acting as a trusted liaison across functions, enabling smooth communication and collaboration.
• Represent professionally by building trusted relationships across the business with care and credibility on behalf of each Chief Officer.

Executive Support & Coordination

• Manage complex diaries - Oversee fast-moving Outlook calendars, prioritising time effectively and proactively, and acting as the first point of contact for internal and external stakeholders.
• Coordinate travel - Handle travel planning, accommodation, and itineraries, including preparing detailed pre- and post-store visit information with accuracy and attention to detail.
• Track actions - Maintain a clear bring-forward system to ensure timely follow-up and action tracking.

Meetings & Events

• Prepare quality materials - Prepare, collate, and format information for presentations, briefing documents and reports
• Organise meetings - Organise and support internal and external meetings, ensuring agendas, materials and actions are managed effectively.
• Manage key milestones - Oversee key business moments such as store openings/ closures, long-service awards and team celebrations.
• Support event planning - Assist in planning and delivering Leadership Events, Supplier Conferences and other annual events.

Executive Support & Coordination

• Support Annual Planning - Support the Director of Executive Operations with the annual planning cycle, ensuring all key meetings and functional touchpoints are scheduled in alignment with our operational rhythms.
• Maintain business rhythm - Manage the Trading Business Calendar to ensure key activities well-sequenced, coordinated, delivered and run smoothly.

Administration Support

• Accuracy & Attention to detail when producing written content and supporting the Chief Officers to process expenses accurately and efficiently.

Skills/Behaviours That Will Set You Apart

Proactive & Insightful

• An experienced Executive Assistant/Personal Assistant with a proven track record of anticipating needs, connecting the dots and acting as the Chief Officers' trusted "eyes and ears," helping them stay focused on what matters most.
• Highly perceptive, able to read situations quickly, understand context and act as a corporate thermometer, spotting potential issues early and helping maintain momentum and confidence.

Adaptable & Resilient

• Highly flexible in working style, adapting seamlessly to the different preferences, priorities and rhythms of each Chief Officer.
• Comfortable managing multiple competing demands in a fast-paced environment, prioritising with confidence and staying calm under pressure.

Collaborative & Influential

• A natural relationship builder with strong emotional intelligence, who creates positive, productive connections across the business.
• Skilled at influencing and communicating clearly with colleagues at all levels, building trust through clarity, credibility and consistency.
• A genuine team player who works autonomously while remaining open to direction, feedback and continuous learning.

Organised & Detail-Focused

• Highly organised with exceptional time-management skills and meticulous attention to detail, bringing structure and clarity to complex workloads.
• Able to produce high-quality written materials while managing multiple worktlows simultaneously, without compromising standards.

Approachable & Trusted

• Friendly, accessible and genuinely committed to supporting the wellbeing and success of colleagues and the wider organisation.
• A trusted partner who consistently exercises discretion, confidentiality and sound judgement, creating confidence through reliability and care.

Our PERKS really are ‘The Works’

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
• Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 33 days including bank holidays.
• Holiday Purchase - Purchase an additional 5 days
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan – To support your everyday healthcare costs
• And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play

Our Values

We are Crafty | Smart with what we've got.

We are Caring | Heart in every action.

We are Can-do | Energy that gets it done.

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we’ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!

The Works is the UK's leading specialist retailer of affordable, screen-free activities for the whole family, providing customers with fantastic value across four product categories: arts and crafts, stationery, toys and games, and books.

We don’t just sell products. We inspire reading, learning, creativity and play.

Because when people spend time doing what they love, it’s Time Well Spent.

And with the right passion - It All Starts With You.