Team Member - Weekend

Hollywood Bowl; Cheltenham; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join a leading entertainment group as a Team Member, where you'll provide outstanding customer service in a fun, fast-paced environment. Enjoy great benefits, including training opportunities, discounts, and a supportive team culture. Flexibility in hours is key as you contribute to memorable experiences for customers.

Benefits

Extra 50p per hour

Apprenticeship programmes

Optional pension plan

Additional holiday days

Ongoing training and development

Free game vouchers

30% discount off food and drink

50% off food when working

Team Member Support Programme

Enhanced parental leave benefits

Qualifications

• Excellent customer service and communication skills required.
• High energy and ability to work in a fast-paced environment.

Responsibilities

• Welcoming customers, hosting parties, and serving food & drink.
• Supporting throughout the customer journey in various roles.

Skills

Customer Service

Communication

Team Player

Flexibility

Literacy

Numeracy

Job description

Are you looking for a fun and fast-paced environment to work in, with great benefits?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Member. In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service, up to five days
• Ongoing training and development, with opportunities to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Team Member Support Programme, including counselling support, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
• Financial long service awards
• A £15 donation to our charity partner upon completing your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

As a Team Member, you will be at the heart of the customer’s journey!

No two shifts are the same; you might be welcoming customers at reception, hosting parties, or serving food & drink at our bar and diner. Your professional and enthusiastic customer service will ensure our customers have an enjoyable and value-for-money experience every visit.

Our training covers all key areas of the centre, so you'll be able to support and add value throughout the customer journey. You may also work in the Kitchen.

Opening Hours and Shift Patterns:

Our centres are typically open 9am to midnight, seven days a week. This role is based on working weekends (Friday - Sunday).

The busiest times are evenings, weekends, and school holidays, when we need availability from our Team Members.

• Weekend AM shifts: 09.00 - 18.00
• Weekend PM shifts: 16.00 - 01.00

Shift times may vary by centre; your specific hours will be confirmed at interview. Under 18s may work until midnight but no later.

We provide a thorough induction, ongoing training, and career development opportunities, including apprenticeships and management training programs.

To be successful, we look for:

• Excellent customer service and communication skills
• High energy and ability to work in a fast-paced environment
• A friendly, supportive, and helpful team player
• Flexibility with working hours and shifts
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition.

Since our listing on the stock market in 2016, we have expanded to 75 UK centres and 15 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We’re proud to be market leaders in experiential family entertainment and continue to grow, opening about three new sites annually.

We value diversity and inclusion, committed to providing an equitable workplace where all contributions are recognized and valued. We believe diversity makes us more relevant, competitive, and resilient.