Team Member (Retail) - 37.5 Hour Contract

BaxterStorey; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 Days holiday including bank/public

Birthday off

Volunteer days

Maternity leave (24 weeks)

Secondary carers leave

Wedding/commitment day leave

Free meals on shift

Training and development opportunities

Apprenticeship opportunities

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey is seeking a Retail Team Member for our Central London location. You will deliver exceptional customer service, assist with front-of-house duties, and maintain clean, welcoming service counters. The role emphasises collaboration, guest satisfaction, and adherence to food safety standards.

You will work a 37.5-hour week, with benefits including meals on shift and ongoing training. Join a team dedicated to hospitality excellence and career growth.

Qualifications

• Excellent written and spoken English
• Can-do attitude and proactive approach
• Exceptional customer service skills
• Strong communication and teamwork abilities
• Familiar with POS systems

Responsibilities

• Provide outstanding customer service in a professional, efficient manner.
• Be visible during service to anticipate client needs and exceed expectations.
• Assist with front-of-house tasks and ensure counters are stocked.
• Maintain a clean, organised restaurant and BOH areas.
• Accurately handle sales and transactions using POS.
• Contribute to reducing waste and achieving financial targets.
• Support stock takes and upsell products during promotions.
• Adhere to health, safety and food safety policies.

Skills

Excellent English

Can-do attitude

Exceptional customer service

Strong communication

Team player

POS systems

Job description

Company Description

We are looking for a

We are looking for a Retail Team Member to join our amazing team in Central London. We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individual who strives to exceed expectations at every turn. We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top‑notch service. As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work‑life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

We are looking for an individual that can provide excellent customer service and proactively work towards exceeding expectations in all that you do, assisting with various front of house tasks and ensuring the overall satisfaction of our clients. An individual that provides a passion for delivering excellent hospitality, going above and beyond to create an excellent standard of service for our customers and clients.

• Providing an excellent standard of customer service in a professional and efficient manner.
• Being customer focused at all times by being visible during service periods, approachable and quick to exceed expectations in fulfilling client needs.
• Assisting with food and service preparation as required, ensuring all counters are fully stocked throughout the service.
• Keeping the restaurant and BOH areas clean, tidy and organised.
• Have good knowledge and understanding of food products sold throughout the restaurant.
• Accurately handle sales and transactions.
• Use initiative to do what is necessary and do not wait to be told/asked.
• Monitoring and reducing waste with regards to our environmental impact.
• Taking an active role in contributing towards financial targets.
• Assisting in stock take as required.
• Taking an active role in upselling items and promoting sales through promotions whilst being sensitive to client’s needs.
• Handle customer complaints and concerns in a professional and effective manner and elevate as necessary and encourage open communication channels to gather feedback.
• Communicate regularly with Restaurant Manager to address any concerns, and implement improvements as requested.
• Ensure all Health & Safety and Food Safety policies, procedures, and protocols are adhered to. Advise clients with allergens to Allergen Champions.
• Ensure due diligence and all accidents are reported to Restaurant Manager to elevate.
• Adhere to any rotas/schedules laid down by Management.
• Assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients.
• Ensure all training courses are completed at all times, avoiding overdue deadlines and take responsibility for contributing towards your own development with the guidance of your line manager and/or relevant mentor.
• To show commitment to the WSH values: Passionate, Collaborative and Proud in all aspects of your role.

Qualifications

Essential:

• Excellent level of both written and spoken English
• Displaying a ‘can do’ attitude
• Exceptional customers service
• Strong communication skills
• Ability to work in a team
• Familiar with POS systems

Additional Information

Monday- Friday (37.5 Hours contract)

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from Perkbox app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested?

Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.