Operations and Project Coordinator

WSH Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

28 days holiday

Birthday off

Volunteering days

Enhanced maternity leave

Pension plan

Employee assistance program

Cycle to work scheme

Discounts via Perkbox

Job summary

WSH Group is searching for an Operations and Project Coordinator to join their passionate team in Central London. This role involves managing ongoing projects, maintaining operational efficiency, and ensuring collaboration across departments.

As a member of a supportive work environment, you will access training and development opportunities aimed at fostering growth. The position is perfect for individuals enthusiastic about creating excellent hospitality experiences and contributing to a

Qualifications

• Proven experience in project management.
• Strong sense of ownership and accountability.
• Capability to coordinate multiple projects effectively.

Responsibilities

• Assist with operational KPI reporting.
• Manage coordination of projects for London and Birmingham.
• Maintain project tracker for critical path.
• Act as coordination point between departments.
• Collate operational feedback for business decisions.

Skills

Proactive

Organised

Detail oriented

Microsoft Office

Project management

Communication

Time management

Teamwork

Curiosity

Education

Project Management experience

Experience in hospitality

Tools

SharePoint

OneDrive

Outlook

Forms

Job description

Company Description

We are looking for Operations and Project Coordinator to join our amazing team in Central London. We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individual who strives to exceed expectations at every turn.

We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

• Assist with reporting against operational KPI’s including sales, labour, productivity and compliance.


• Managing the coordination and implementations of all ongoing projects for London and Birmingham, working closely with the Head of Operations to support where necessary.


• Maintaining multi-site project tracker, ensuring critical path is maintained by key stakeholders and alignment at all times.


• Build requirements for all key projects including collation of supportive metrics and brand standards to ensure continuity and consistency.


• Act as central coordination point between departments to maintain momentum across multiple workstreams, ensuring teams remain informed and aligned.


• Collaborating with other onsite solutions vendor teams (across Hospitality and Facilities) and managing any cross-team projects.


• Being innovative with new ideas, and suggestions for the service and our operation, and researching what could be suitable.


• Assist with the commercial analysis of sales, labour, wastage and other operational costs against agreed targets to ensure operation remain on track.


• Collate and populate all presentation and proposal decks for the client, for any of our ongoing WSH projects across the estate.


• Liaising with the clients when necessary, regarding the status of any ongoing projects. Coordinate follow-up actions with key stakeholders as required.


• Attendance at weekly meetings in order to update the wider network with progress of our ongoing projects and request any support/approvals as required


• Collate and respond to all operational/client feedback and data to assist with making business decisions.


• Assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients.


• Support key functions with the creation and implementation of new operational processes and initiatives.


• Ensure all personal training courses are completed at all times, avoiding overdue deadlines and take responsibility for contributing towards your own development with the guidance of your line manager and/or relevant mentor.


• To show commitment to the WSH values: Passionate, Collaborative and Proud in all aspects of your role.

Qualifications

• Project Management experience.


• Experience within retail and hospitality industry.

Skills

Essential:

• Proactive, solutions-focused and self-motivated.


• Highly organised, dependable and detail oriented.


• Strong ability and desire to ensure key initiatives are effectively coordinated, implemented, measured and embedded into the operation.


• Organised, and good time management skills and able to prioritise the workload effectively and efficiently.


• Microsoft office applications including SharePoint, Forms, OneDrive, Outlook etc


• Excellent knowledge of managing multiple projects and ability to hold key stakeholders accountable.


• Excellent written and verbal communication and comfortable communicating with a range of stakeholders


• Ability to work using own initiative, and act proactively and promptly to last minute requests


• Curious and improvement-ordinated, always looking for better ways of working.


• Good time management


• Willingness to learn and progress


• Good teamwork

Desirable:

• Strong sense of ownership, accountability and commitment to delivering high-quality outcomes.


• Strong initiative with a continuous improvement mindset and a proactive approach to identifying better ways of working.


• High-level of adaptability and resilience when working in fast paced environments.

Additional Information

Benefits:

• 28 Days holiday including bank holidays


• Plus your birthday off


• 3 volunteering days


• 3 days grandparent leave.


• 24 week’s enhanced maternity leave.


• Secondary carerleave


• Wedding/commitment day leave.


• Free meals on shift.


• Bespoke training and development opportunities


• Apprenticeships opportunities for all experience levels


• Pension and life insurance.


• Discounts available from Perkbox app, from high street shops to holidays & cinema.


• Wellbeing hub.


• Access to employee assistance programme.


• Cycle to work scheme.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.