Team Member (Reception & Activity) - YHA Chester Trafford Hall

YHA (England & Wales); England; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join YHA Chester Trafford Hall as a Reception & Activity Delivery Team Member! You'll provide exceptional hospitality, engaging with guests and delivering activities that enhance their experience. This role offers 25 hours of flexible work per week, with accommodation options available and a pay rate of £12.21 per hour. Ideal for passionate individuals who enjoy the outdoors and working in a team.

Benefits

10 nights free hostel stays per year for you and up to 3 friends or family

Access to YHA’s staff discount and cash back portal

Free YHA Membership each year

Access to support via our Employee Assistance Program

Qualifications

• Experience of working face to face with customers.
• Experience in working with young people, whether through volunteering or paid roles (desirable).
• Knowledge and understanding of YHA's core purpose.

Responsibilities

• Reception duties, checking guest in/out, and serving refreshments.
• Collaborating with group leaders to facilitate roles.
• Maintaining equipment functionality and reporting issues.

Skills

Customer Service

Outdoor Activities

Team Collaboration

Time Management

Basic IT Skills

Job description

Join to apply for the Team Member (Reception & Activity) - YHA Chester Trafford Hall role at YHA (England & Wales)

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Join to apply for the Team Member (Reception & Activity) - YHA Chester Trafford Hall role at YHA (England & Wales)

YHA (England & Wales) provided pay range

This range is provided by YHA (England & Wales). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Reception & Activity Delivery Team Member

Permanent, flexible contract

25 hours per week, with the opportunity to work above 25 hours.

£12.21 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £69.83 per week

YHA Chester Trafford Hall are looking for an Reception & Activity Delivery Team Member to join our team! YHA Chester Trafford Hall is situated just outside the city centre of Chester. YHA Chester Trafford Hall was originally built in 1756 and combines the grandeur of a glorious Georgian house with modern, sustainable facilities.

YHA Chester Trafford Hall is situated about 5 miles from the centre of Chester, where public transport is limited. There is a bus route X30 bus from Chester to Warrington, if you are a car owner we have plenty of free onsite parking.

As an Reception & Activity Delivery Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program
  
  

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Reception & Activity Delivery Team Member?

Our activity team members cover a wide range of customer-facing duties throughout the hostel, delivering an excellent service to all guests and visitors.

Required

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Reception duties, checking guest in/out, admin task, serving refreshments and ensuring guest have a great stay with YHA.
• Ensuring safety and adherence to YHA standards and regulations, all while delivering engaging and enjoyable experiences.
• Tailoring activities to meet the unique needs of our guests, actively seeking feedback to enhance service and retention.
• Collaborating with group leaders to facilitate their roles and provide outstanding activity experiences.
• Maintaining and ensuring the functionality of equipment, promptly reporting any issues to the hostel's management team.
  
  

What Skills and Experience do you need to be an Reception & Activity Delivery Team Member?

The role concentrates mostly on the activities at the hostel, but there may be the requirement to assist in other hostel departments. Our Activity Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service we are looking for the following qualities in our Activity Team Members:

• A passion for outdoor activities and energy for the outdoors
• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Experience in working with young people, whether through volunteering or paid roles (desirable)
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
  
  

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Activity Team Member

Keywords: Hospitality Assistant, Team Member, Activity Instructor, Teaching assistant, forest school assistant

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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