Team Member/ kitchen

Dallas Holdings - Pret A Manger; Oxford; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team at an established industry player where you can shine as a Team Member. In this engaging role, you will work in both the kitchen and front of house, delivering outstanding service and creating delicious food that delights customers. Your contributions will foster a welcoming environment and ensure that every customer feels valued. With a strong emphasis on teamwork and productivity, this position offers a chance to develop your skills in a fast-paced setting while adhering to high standards of cleanliness and safety. If you are passionate about food and customer service, this opportunity is perfect for you!

Qualifications

• Strong focus on teamwork and customer service.
• Knowledge of food safety and hygiene standards is essential.

Responsibilities

• Maintain good relationships with the team and balance workload.
• Ensure cleanliness and adherence to food safety standards.

Skills

Teamwork

Customer Service

Food Safety Standards

Productivity

Communication Skills

Education

Food Hygiene Training

Job description

Pret A Manger - Team Member/ Kitchen

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house, and delivery.

They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

Key Responsibilities

• To maintain good relationships with all of the shop’s team.
• To take on jobs to balance workload across the team.
• To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc).
• To work together to ensure the FOH, Kitchen, and delivery business is the best it can be.
• To have a good knowledge of Pret standards in all areas of the shop.
• To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
• TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

• To always follow the 6 Key Points of Service.
• To serve customers efficiently, politely, and quickly in an engaging manner.
• To take the time to respond to customers’ needs, delivering outstanding and amazing service.
• To complete FOH to Pret standards maintaining beautiful langars, merchandising, and seating areas.
• To bust queues through speed of service and calling to customers.
• To wear a clean and immaculate uniform at all times whilst on shift.
• To ensure products are presented in bags or on trays according to Pret standards.
• TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• To create delicious food according to Pret standards in an efficient, safe environment.
• To always follow the 6 Key Points of Production.
• To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

• To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test.
• To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
• To inform the shop management team of any safety concerns immediately.
• I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
• I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

• To complete and pass all TM and TM* training in a timely manner.
• To adhere to financial standards on tills.
• TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality.