Team Member - Guest Experience Lead

Area 16 - James Davey; Worthing; On-site; GBP 9,600 - 17,000; Part time

Benefits offered by this job

Free food on shift

Pay up to £12.21/hour

Job summary

KFC in Worthing, England is hiring a Team Member - Guest Experience Lead. You will be the friendly face, greeting guests, guiding them through menus, and helping with digital ordering to ensure smooth service.

The role emphasizes guest satisfaction, quick problem solving, and teamwork within a fast-paced environment. If you’re energetic and customer-focused, this is a great fit.

Qualifications

• Strong verbal communication and a friendly, confident demeanor.
• Ability to think fast and adapt to changing situations.
• Comfort with digital ordering systems and apps.

Responsibilities

• Welcome guests with energy and a smile to make them feel valued.
• Know the menu inside out and assist guests with promotions and recommendations.
• Help guests use kiosks or the app, demonstrating ordering features clearly.
• Keep the flow by managing wait times and updating guests on order progress.
• Handle complaints calmly and escalate to a Team Leader or GM when needed.

Skills

Communication

Problem solving

Tech literacy

Job description

We sell the world’s best chicken. We’ve done it for a
long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we
proudly serve 1000+ communities across the UK and Ireland, bringing the grit,
pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be
ourselves, and to make something of ourselves. We bring the graft and the
laughs every day — building our own community, as we serve our original recipe
chicken to the ones, we’re in.

In our place,
ambition grows. Careers build. Potential goes further. Our doors are open, and
they can take you anywhere.

If you join our team, we only ask one thing.
That you be you.

Because that makes us, us.

Sounds good? Great.
Here’s more about the job.

ABOUT THE ROLE

You’ll be the
friendly face that makes guests feel instantly welcome—answering questions,
keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly,
support the team, and help raise the bar for great service every day.

WHAT WILL YOU SPEND YOUR TIME DOING?

• Welcome
  first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
• Know the
  menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
• Make tech
  feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it
  moving.
  Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
• Handle
  complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.

WHAT WE'D LOVE FROM YOU

• Talk the
  talk.
  Great communication — friendly, clear, and confident with everyone.
• Think fast. You don’t
  freeze when stuff goes wrong — you fix it.
• Tech savvy. You know
  your way around digital ordering and can show guests how it works without stress.

KEEPING IT REAL

We don’t hire staff
— we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC,
everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

WHAT'S IN IT FOR YOU:

We offer benefits that make your life that little bit easier, because we
know the juggle is real.

• Pay
  rate: Up to £12.21
• Take the first step toward a rewarding leadership
  career.
• Free food and drink on shift

KFC FOR EVERYONE

Whoever you are and wherever you’re from, KFC is a place where you can
bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to.

Our promise is
this: every person who applies to a
role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any
additional support with your
application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there
to help you be the real you.

READY?

Team Member - Guest Experience Lead Worthing, England, United Kingdom