Team Member - Guest Experience Lead

Area 2 - Neil Hurst; Tees Valley; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Leadership career path

Friendly team environment

Job summary

KFC is looking for a Guest Experience Lead to warmly welcome guests, guide them with digital ordering, and keep service running smoothly. You will troubleshoot issues, assist the team, and raise the bar for service quality every day.

This role focuses on delivering a welcoming guest experience and smooth operations in a fast-paced environment. Join us to develop leadership skills, help guests navigate kiosks and the app, and contribute to a positive, inclusive team culture across our Tees Valley

Qualifications

• Excellent communication and a friendly, confident manner.
• Experience delivering great customer service in fast-paced environments.
• Comfort with digital ordering and kiosks.
• Willingness to learn and adapt in a team setting.

Responsibilities

• Welcome guests with energy and a smile to make them feel valued.
• Assist guests with the app and kiosks, answering questions clearly.
• Help keep peak times moving and manage queues.
• Handle guest concerns calmly and escalate to leadership when needed.

Skills

Excellent communication

Customer service

Tech savvy

Team player

Job description

GUEST
EXPERIENCE LEAD
WELCOME TO KFC. HOME OF THE REAL ONES.

We sell the world’s best chicken. We’ve done it for a
long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we
proudly serve 1000+ communities across the UK and Ireland, bringing the grit,
pride and iconic reputation that started in Kentucky all those years ago.

People who are original. Individual. Fresh. We come to work to be
ourselves, and to make something of ourselves. We bring the graft and the
laughs every day — building our own community, as we serve our original recipe
chicken to the ones, we’re in.

In our place,
ambition grows. Careers build. Potential goes further. Our doors are open, and
they can take you anywhere.

If you join our team, we only ask one thing.
That you be you.

Because that makes us, us.

Sounds good? Great.
Here’s more about the job.

ABOUT THE ROLE

You’ll be the
friendly face that makes guests feel instantly welcome—answering questions,
keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly,
support the team, and help raise the bar for great service every day.

WHAT WILL YOU SPEND YOUR TIME DOING?

• Welcome
  first, always. Greet every guest with good energy and a real smile — make
  them feel like they matter the second they walk in.
• Know the
  menu inside out. Answer questions, shout out promos, and help guests pick
  what’s right for them.
• Make tech
  feel easy. Help guests use kiosks or the app without making it
  awkward. Show them how to customise and order like a pro.
• Keep it
  moving.
  Watch the crowd, reduce wait times, and never let anyone feel lost or left
  hanging. Let them know what’s happening with their order.
• Handle
  complaints like a pro. Listen up, stay calm, fix what you can — and loop in your
  Team Leader or GM if it needs backup.

WHAT WE'D LOVE FROM YOU

• Talk the
  talk. Great communication — friendly, clear, and confident with everyone.
• Think fast. You don’t
  freeze when stuff goes wrong — you fix it.
• Tech savvy. You know
  your way around digital ordering and can show guests how it works without
  stress.

KEEPING IT REAL

We don’t hire staff
— we hire people. People with real lives and aspirations, building real
careers. Each of us has something special to add to the mix we call work, and
we’ll always encourage you to add your perspective.

See, at KFC,
everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

WHAT'S IN IT FOR YOU:

We offer benefits that make your life that little bit easier, because we
know the juggle is real.

• Pay
  rate: Up to £12.21
• Take the first step toward a rewarding leadership
  career.
• Free food and drink on shift
• 25% staff discount

KFC FOR EVERYONE

Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to.

Our promise is
this: every person who applies to a
role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to
work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any
additional support with your
application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there
to help you be the real you.

Worried,
you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.