Team Member - Greggs

Moto Hospitality; England; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading company in the hospitality sector as a Customer Service Assistant. You will be part of a dynamic team delivering exceptional service and quality products. No experience is necessary as training will be provided. Enjoy benefits like discounts and bonuses while working in a vibrant environment.

Benefits

Annual bonus scheme

Colleague discounts

Enhanced benefits (pension, sick pay)

Funded qualifications

Weekly Pay

Qualifications

• No previous experience required; training provided.

Responsibilities

• Maintaining stock levels and preparing fresh food.
• Serving customers and providing exceptional service.
• Operating tills and processing orders.

Skills

Customer Service

Teamwork

Job description

£12.30 per hour

Address: Lancaster Services, M6 J32/33, White Carr Ln, Bay Horse, Lancaster LA2 9DU

Joining Moto is easy! We’re not seeking colleagues with years of customer service experience in hospitality or retail; we’re looking for enthusiastic people to be part of our amazing team, delivering Greggs' much-loved sausage rolls, baked goods, and exceptional customer service as we transform the UK’s rest stop experience.

Don’t worry about the skills; we’ll teach you everything you need to know.

What we offer our Team Members:

• Up to £440 annual bonus scheme
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more… so nothing has to COSTA a fortune at work.
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications
• Weekly Pay

What you will be doing as a Team Member:

• Maintaining stock levels by replenishing displays and fridges
• Preparing a range of fresh wraps, sandwiches, and baguettes ready for store opening
• Ensuring all products are of high standard and well stocked for peak periods
• Preparing hot food and refreshments
• Serving customers in a timely manner
• Providing exceptional customer service
• Handling customer enquiries
• Operating tills and processing orders
• Maintaining standards around product quality and store cleanliness

Being a motorway services area means some of our sites will have limited or no access through public transport, so please ensure you can access the site before applying.

Similar roles might include crew member, team member, retail assistant, or customer service assistant. If you’re looking for a career change, we’d love to hear from you—perhaps as a carer, cleaner, or warehouse assistant!

Hourly rates of pay may differ for under 18s.

Where our customer’s journey pauses, yours just begins.

Apply today!

• Please note internally this role is called Customer Service Assistant.
• Annual bonus scheme equivalent to 1 week's salary based on average hours worked (define period).

Want to know what it's like to work for us? Find out from our colleague Luca.