Team Member - Greggs

Moto Hospitality; Chester-le-Street; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Discretionary bonus

Colleague discount

Enhanced benefits

Development opportunities

Job summary

Moto Hospitality is hiring a Team Member at Washington Services (A1(M) Junction 64, Portobello, Birtley). Earn £12.91 per hour, with under-18 rate £11.03 per hour.

The role involves serving hot food and beverages, maintaining brand standards, and delivering excellent customer service at a busy rest stop. The position offers weekly pay, discretionary bonus opportunities, staff discounts, and development opportunities through funded qualifications.

Qualifications

• Adaptable and able to thrive in fast-paced environments.
• Customer-focused with a proactive attitude.
• Reliable and able to work as part of a team.

Responsibilities

• Greeting customers with a warm and friendly welcome.
• Processing orders and requests in a timely and efficient manner.
• Producing a range of hot food, baked goods and beverages throughout the day.
• Delivering brand standards to a consistent level.
• Resolving enquiries with a customer-centric mindset.
• Replenishing displays to maximise product availability.
• Maintaining a clean, tidy and welcoming workspace.
• Working with colleagues to foster teamwork and togetherness.
• Providing a memorable experience that encourages return visits.
• Preparing the store and kitchen for the next trading day.

Skills

Customer service

Teamwork

Communication

Job description

Team Member - £12.90 per hour

Address: Washington Services, A1(M) Junction 64, Portobello, Birtley, County Durham DH3 2SJ

Are you ready to be our next Greggs Team Member? Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering Greggs much loved sausage rolls, baked goods and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Team Members:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 55% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you’ll be doing as a Team Member:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Producing a range of hot food, baked goods and beverages throughout the day
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store and kitchen,ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quiet, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic set… Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Disclaimers:

• *Hourly rates of pay may differ for under 18’sh*
• *Please note this role internally is known as Customer Service Assistant*
• *Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.INDLP*

£12.91 per hour, if you are under 18 this will be £11.03 per hour