Team Member - Full Time *New Centre Opening*

Hollywood Bowl Group Plc; Reading; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading entertainment company as a Team Member, where you'll create lasting memories for customers through outstanding service. Enjoy a fun, fast-paced environment with great benefits, including training opportunities and discounts. Your role will involve welcoming guests, serving food, and ensuring a memorable experience.

Benefits

Extra 50p per hour

Apprenticeship programmes

Optional pension plan

Additional holiday days

Free game vouchers

30% discount off food

50% off food when working

Team Member Support Programme

Financial long service awards

Enhanced leave benefits

Qualifications

• Demonstrated great customer service and communication skills.
• Ability to work in a fast-paced environment.
• Flexibility with working hours and shift patterns.

Responsibilities

• Welcoming customers at reception and hosting parties.
• Serving food & drink from the bar and diner.
• Providing support across all key areas of the centre.

Skills

Customer Service

Communication

Team Player

Flexibility

Education

Basic Literacy and Numeracy

Job description

About The Role

Are you looking for a fun and fast-paced environment to work in, with great benefits?

Could you help us create lasting memories for our customers by providing outstanding customer service?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Member, and in return you'll get:

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to apprenticeship programmes and our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer's journey!

No two shifts are the same; you may be welcoming customers at reception, hosting parties on the lanes, or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm, will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.

Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey. You may be required to work in the kitchen.

Opening Hours And Shift Patterns

Our centres are typically open seven days a week, from 9am to midnight.

Our busiest times are evenings, weekends, and public school holidays, which is when we require availability from Team Member applicants.

Here is an overview of the typical shift patterns in our centres, from Monday to Sunday:

• Weekday AM shifts are typically 09:00 - 17:00
• Weekday PM shifts are typically 17:00 - 00:00
• Weekend AM shifts are typically 09:00 - 18:00
• Weekend PM shifts are typically 16:00 - 01:00

*Opening times and shift patterns vary by centre. Your centre's hours can be found online, and shift patterns will be confirmed at interview. Team Members under 18 may work until midnight but no later.

You will receive a thorough induction and ongoing training, with opportunities for career development, including access to apprenticeship and management training programmes.

To be a successful Team Member, you'll want to demonstrate:

• Great customer service and communication skills
• High energy and ability to work in a fast-paced environment
• A friendly, supportive, and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and healthy competition.

After listing on the main stock market in 2016, we rebranded as Hollywood Bowl Group, expanding across the UK and Canada with numerous centres under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are market leaders in experiential family entertainment, continuously expanding with about three new sites annually.

We value diversity and inclusion, committed to creating a workplace that promotes equal opportunities. We believe that embracing individual differences makes us more relevant, competitive, and resilient.