Team Member FoH

The Wonderfield Group; Hounslow; On-site; GBP 14,000 - 15,000; Full time

Benefits offered by this job

Fantastic working hours

Free YO! food

Job summary

The Wonderfield Group is seeking a customer-focused team member for the Heathrow terminal 3 location. You will be the face of the restaurant, greeting guests, answering inquiries, and helping with reservations while promoting our menus and ensuring a great guest experience.

You will need a bubbly disposition, product knowledge, and a willingness to go the extra mile. Training will cover safety, hygiene, and allergen awareness to maintain a safe environment on every shift.

Qualifications

• Face and contact point for customers to ensure a great experience.
• Welcoming and greeting customers for in-person visits and reservations.
• Maintain up-to-date knowledge of all dishes and menus.

Responsibilities

• Be the face and point of contact for customers.
• Upsell to increase sales and repeat business.
• Promote menus to maximise sales opportunities.
• Maintain a safe environment including Health & Safety and allergen controls.
• Complete cleaning tasks as prescribed.

Skills

Customer service

Upselling

Team player

Health & Safety

Product knowledge

Job description

Operations - Heathrow terminal 3

Contract: Full Time

Salary: £13.21 (Heathrow Only)

Contracted Hours: 20

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name.

We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.

About You

• You will be the face and point of contact for all our customers to see, ensuring their experience is a great one
• A bubbly disposition with a willingness to go the extra mile for our customers.
• Previous background in a similar restaurant environment
• Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.
• Ensuring you are upto date with product knowledge of all our dishes.
• Promoting of our menus to maximise sales opportunities.
• Maintaining a safe environment for all our customers including, Health & Safety, Hygiene controls and allergens intolerances
• You will complete all training to be fully aware how to maintain a safe environment for our Team & Guests.
• You will have a strong knowledge of all our products to be able to deliver highest standard of service to the guests.
• You will be on the lookout to upsell to increase sales and drive repeat business,
• You will be part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile
• You will keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs.
• You will work as a team aiming to deliver an exceptional guest experience across each & every shift.
• You will be aware of how you can contribute to the success of your restaurant and its profitability.
• You will be committed to the safety of our Team & Guests within the restaurant.
• You will complete all cleaning tasks in a timely manner as prescribed in Trail app.

Under 18's will be paid at £8 per hour as a starting rate

We’re proud to offer

• Fantastic working hours
• Free YO! food - What's your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
• Grow with YO!- we will pay for you to achieve professio