Team Member - Chopstix

Moto; Bicester; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Discretionary bonus

Colleague discount up to 60%

Sick pay & life assurance

Funded qualifications

Weekly pay

Job summary

Moto is hiring a Team Member at Cherwell Services, M40 Junction 10, Bicester. The role pays £12.83 per hour with a 35-hour week across varying 11am–9pm shifts. You’ll greet customers, process orders, prepare hot food, and uphold brand standards in a fast-paced rest-stop environment.

The position emphasizes flexibility, teamwork, and delivering a memorable customer experience while offering development opportunities and benefits such as weekly pay and discretionary bonuses.

Qualifications

• Experience in fast-paced customer-facing roles preferred.
• Ability to work in a flexible shift pattern including weekends.

Responsibilities

• Greet customers with a friendly welcome.
• Process orders and requests quickly and accurately.
• Produce a range of hot food throughout the day.
• Maintain brand standards and cleanliness.
• Resolve enquiries with a customer-centric approach.
• Replenish displays and ensure product availability.
• Work with colleagues to deliver teamwork and a welcoming store.

Skills

Customer service

Teamwork

Adaptability

Communication

Job description

Team Member - £12.83ph

Shifts: Vary between 11am to 9pm, mixture of weekdays and weekends required, 35hrs per week

Address: Cherwell Services, M40 Junction 10, Bicester, Oxfordshire, OX27 7RD

Are you ready to be our next Chopstix Team Member?

Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering Chopstix Asian cuisine and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Team Members:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you’ll be doing as a Team Member:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Producing a range of hot food throughout the day
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the kitchen, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance.

Disclaimers:

• Hourly rates of pay may differ for under 18’s
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.

INDLP