Team Member - Burger King

Moto; Jarrow; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Discretionary bonus pay

Colleague discount

Enhanced benefits

Career development

Job summary

Moto is hiring a Team Member to join our Burger King team at Heston Services. Expect friendly customer service, fast-paced order processing, and accurate product assembly with focus on brand standards.

Shifts vary from 8am to 10pm, including weekdays and weekends. A pathway to lead a shift with training is available, with enhanced hourly rates for leadership. Great for those seeking development and flexible hours.

Qualifications

• Experience in fast-paced customer-facing roles is beneficial.
• Strong communication and problem-solving abilities.
• Able to work as part of a busy team and handle varying shifts.

Responsibilities

• Greet customers warmly and provide assistance.
• Process orders efficiently and accurately.
• Assemble Burger King products to order with speed and accuracy.
• Maintain brand standards and a clean, welcoming workspace.
• Resolve customer inquiries with a positive, service-focused attitude.
• Collaborate with colleagues to ensure smooth operations and teamwork.
• Contribute to a memorable customer experience worth returning for.
• Assist in store and kitchen prep for following trading days.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Team Member - £12.90ph

Shifts: Vary between 8am to 10pm, mixture of weekdays and weekends required

Address: Heston Services, M4 eastbound and westbound between Junction 2 and 3. Address: Phoenix Way, Heston, Hounslow, Middlesex TW5 9NB

Are you ready to be our next Burger King Team Member?

**Step up to lead a shift, with training provided, and earn £13.40 per hour!**

Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering Burger King's world famous, flame grilled taste and exceptional customer service as we transform the UK's rest stop experience.

What we offer our Team Members:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas

• Up to 55% colleague discount across our franchise partner brands

• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance

• Fantastic development opportunities including funded qualifications

What you’ll be doing as a Team Member:

• Greeting customers with a warm and friendly welcome

• Processing orders and requests in a timely and efficient manner

• Assembling a range of Burger King products to order with speed and accuracy to perfection

• Delivering our brand standards to a level our customers have come to expect

• Resolving challenges and enquiries with a customer centric mindset

• Ensuring your workspace and store is kept clean, tidy and welcoming

• Working with colleagues to deliver a culture of togetherness and teamwork

• Leaving our customers with a memorable experience worth coming back for

• Helping prepare the store and kitchen, ready for the following days trade

What we’re looking for in you:

We're looking for someone who can effortlessly switch gears - thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don't just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please do check that you are able to access the location you are interested in to avoid any disappointment.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.

Disclaimers:

*Hourly rates of pay may differ for under 18's

*Please note this role internally is known as Customer Service Assistant

*Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.

INDLP