Team Member - BP

Moto Hospitality; Warminster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading service provider in Warminster is seeking a Customer Service Assistant to join their team. You will be responsible for maintaining stock, serving customers, and providing exceptional service in a fast-paced environment. No prior experience necessary; full training provided. This role offers competitive pay, an annual bonus scheme, and employee discounts across multiple brands. Join us in transforming the UK’s rest stop experience.

Benefits

Up to £440 annual bonus scheme

Up to 60% colleague discount

Enhanced benefits including pension and sick pay

Funded qualifications

Qualifications

• Must be 18 years of age or over due to certain tasks and responsibilities.

Responsibilities

• Maintain stock levels by replenishing displays and fridges.
• Prepare hot food and refreshments.
• Serve customers in a timely manner.
• Provide exceptional customer service.

Skills

Customer service

Teamwork

Communication

Job description

£12.35 per hour - 16 Hours per week

Address: Warminster Services, A36 Bypass, Bath Road, Warminster, Wiltshire BA12 7RU

Joining Moto is easy. We’re not seeking colleagues with years of customer service experience in hospitality or retail; we’re just looking for enthusiastic people to be part of our amazing team, delivering BP’s handy range of travel essentials as well as Greggs baked goods in one place, along with providing exceptional customer service as we transform the UK’s rest stop experience.

Don’t worry about the skills — we’ll teach you everything you need to know.

What we offer our Team Members:

• Up to £440 annual bonus scheme
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more… so nothing has to COSTA a fortune at work.
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications
• Weekly Pay

What you will be doing as a Team Member:

• Maintaining stock levels by replenishing displays and fridges
• Preparing hot food and refreshments
• Serving customers in a timely manner
• Providing exceptional customer service
• Handling customer enquiries
• Operating tills and processing orders
• Maintaining standards around product quality and store cleanliness

Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts due to some responsibilities within the role.

Being a motorway services area means some sites may have limited or no access through public transport, so please check your access before applying.

Similar roles include team member, retail assistant, general assistant, or customer service assistant. You might even be looking for a career change as a carer, cleaner, or warehouse assistant — we’d love to hear from you!

Where our customer’s journey pauses, yours just begins. Apply today.

Please note: internally, this role is called Customer Service Assistant.

Annual bonus scheme is equivalent to 1 week's salary based on average hours worked (define period).

Want to know what it's like to work for us? Find out from our colleague Sally.