Team Member (8 Hrs - 3 Month Fixed Term Contract)

Oliver Bonas; The Wells; On-site; GBP 22,000 - 25,000; Full time

Job summary

A notable retail company in The Wells is seeking a Team Member to deliver outstanding customer service. The ideal candidate enjoys engaging with customers, maintains product knowledge, and is an effective team player. The company offers a generous employee discount, flexible holidays, and a supportive work environment. Join a team that values kindness and inclusivity while fostering a positive workplace culture.

Benefits

Generous employee discount

Flexible holiday - 30 days

Annual discretionary profit related bonus

Enhanced parental leave

Qualifications

• Enjoy giving customers a fantastic experience.
• Demonstrate strong and consistent communication.
• Participate positively in team training opportunities.

Responsibilities

• Provide great customer experience.
• Maintain excellent product knowledge.
• Support other stores as needed.

Skills

Customer service skills

Communication skills

Organisational skills

Teamwork

Job description

Overview

We have an amazing opportunity to join Team OB as a Team Member. OB Team Members are approachable, resourceful and love working with people. They enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently. In this role, you will be required to work key days across the week. These working patterns are subject to change to fit the needs of the business, and any changes will be made in line with your availability provided.

About OB

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don\'t take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They\'re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

About the role

OB Team Members will:

• Provide a great experience to every customer.
• Maintain excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store\'s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.
• Appear confident and friendly in interactions and demonstrate great people skills.
• Provide excellent customer service.
• Demonstrate organisation skills and multi-tasking ability.
• Show positivity, vibrancy and readiness to take on anything.
• Be kind, helpful and considerate towards customers and team members alike.
• Be resourceful and seek opportunities to learn more.

Equality, Diversity & Inclusion

Equality, Diversity & Inclusion at OB: At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity

Bonas Benefits

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support
• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store