Team Member

The Rank Group; Stevenage; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the entertainment sector is seeking enthusiastic Team Members to join their vibrant venues. This role offers a unique opportunity to engage with customers, ensuring they feel welcomed and valued. As a part of a fun-loving team, you'll be responsible for creating memorable experiences while embodying the company's core values of Service, Teamwork, Ambition, Responsibility, and Solutions. If you thrive in a lively environment and enjoy making others smile, this position is perfect for you. Join a dynamic team where your contributions will make a real difference in the community!

Benefits

Competitive pay

Paid breaks

Employee Rewards platform

50% discount on food and soft drinks

Company Sick Pay Scheme

Pension

Life Assurance

Employee Assistance Programme

Access to Mental Health First Aiders

Uniform provided

Qualifications

• Looking for fun, adaptable, caring, and hardworking individuals.
• Strong focus on customer service and communication skills.

Responsibilities

• Provide a memorable experience for customers in a fun environment.
• Work across all sections of the venue to meet customer needs.

Skills

Good communication skills

Customer service

Adaptability

Teamwork

Job description

Company Description

This is a fantastic opportunity to come and be a part of Mecca in one of our venues. As you will know Mecca is a leading operator of bingo clubs in the UK and our venues offer amazing great-value food, drink and live entertainment. Join us now for the chance to be part of an amazing team and be responsible for providing our customers with a memorable experience!

What’s in it for you?

1. Competitive pay
2. Paid breaks
3. Industry-leading Employee Rewards platform. Enjoy savings on travel, restaurants, shopping and more!
4. 50% discount across food and soft drinks to enjoy with up to three friends (across Grosvenor too!)
5. Company Sick Pay Scheme
6. Pension
7. Life Assurance
8. Employee Assistance Programme and access to in-venue Mental Health First Aiders
9. Opportunity to complete a funded Apprenticeship
10. Uniform provided

Job Description

Our Team Members are trained to be able to perform all the roles necessary to look after our wonderful Mecca customers. We are looking for fun, adaptable, caring and hardworking people to join our team. We want cheeky, chatty, genuine people to work in our clubs who are committed to providing service that makes people feel so welcome it’s like being part of the family.

Your adaptability will mean that you can get along with different people and work across all sections of the venue. You like to work hard and enjoy listening to our customers to find ways you can make their visit special. You are friendly with a smile that’s always on and committed to making our venues a place for fun and excitement.

You will be a natural fit for our STARS values of Service, Teamwork, Ambition, Responsibility and Solutions able to demonstrate the behaviours that help bring excitement and entertainment to the customers and communities we serve.

Qualifications

1. Your attitude is more important than experience, we are looking for people who love looking after customers, are fun, adaptable, caring and hardworking who will fit into a cheeky chatty environment.
2. Good communication skills
3. A smile for everyone