Team Member

easyHotel; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A budget hotel chain in Sheffield is seeking a Nights Team Member to ensure positive guest experiences and support daily operations. The role includes dealing with guest queries and complaints, with a competitive salary of £12.30 per hour for 16 hours per week. Candidates should have strong customer service skills and be happy to work flexible hours. Career growth opportunities are available in an international team.

Benefits

Competitive salary with bonus

Eye Test Vouchers

Bike to work scheme

Life Assurance scheme

Staff discount on hotel stay

Social events

Pension

Training and development

Qualifications

• Ability to deal with guest queries and complaints effectively.
• Happy to work flexible hours.
• Experience with hotel booking systems is a plus.

Responsibilities

• Support with day to day operations.
• Be the first point of contact for the guest experience.
• Ensure smooth process through hotel booking system.

Skills

Customer service skills

Flexibility

Problem-solving

Job description

Here at easyHotel, we are now looking to recruit a fantastic Nights Team Member at our Sheffield hotel. Working on a 16 hours a week permanent basis you will receive a competitive salary of £12.30 per hour.

As our Team Member your goal is to help ensure our customers have a great experience when staying with us.

About easyHotel

We are easyHotel, and were inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel, by offering hotels for everyone; hotels that are simple to book, simple to use and city-focused; hotels that are designed for both those travelling on a budget and those who prefer to save money on their hotel to indulge in the best the city has to offer.

We are a growing and ambitious brand that aspires to become a 100 strong pan-European platform within the next 5 years. We are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille.

Role & responsibilities

• Happy with flexible working
• Support with day to day operations
• Be the first point of contact for the guest experience
• Dealing with guest queries and complaints
• Inspecting rooms and communicating to maintenance or housekeeping with any issues
• Ensuring positive guest experiences, resulting in 5* reviews
• Ensuring smooth process through Apaleo (hotel booking system)

What’s in it for you?

• Competitive salary with bonus and commission structure
• The opportunity to join an international team, with real potential to grow your career on a global stage
• An entrepreneurial working environment with opportunities to get involved in all areas of the business
• Eye Test Vouchers
• Bike to work scheme
• Life Assurance scheme
• Staff discount on hotel stay
• Social event throughout the year to include team engagement day out, summer party, & Christmas event
• Pension
• An employer who is committed to the sustainability agenda
• Training and development opportunities.
• Employee Assistance Programme available including counselling sessions through a third party (T&Cs apply)

If you’d like to be part of this journey we want to hear from you!