Team Member

easyHotel; Sheffield; On-site; GBP 1,000; Part time

Job summary

easyHotel in Sheffield is seeking a part-time Team Member to deliver exceptional guest experiences, handle operational tasks, and contribute to a sustainable, service-focused environment. With a competitive salary and opportunities for career growth in a dynamic team, this role is ideal for enthusiastic individuals passionate about hospitality.

Benefits

Eye Test Vouchers

Bike to work scheme

Life Assurance scheme

Staff discount on hotel stays

Social events

Pension scheme

Training and development opportunities

Employee Assistance Programme

Qualifications

• Experience in hospitality or customer service is advantageous.
• Ability to handle guest queries and ensure satisfaction.

Responsibilities

• Support with day-to-day operations and guest experience.
• Inspect rooms and communicate issues to maintenance or housekeeping.
• Ensure positive guest experiences to achieve 5-star reviews.

Skills

Customer Service

Problem Solving

Job description

Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Sheffield hotel. Working on 16 hours per week over two days, you will receive a competitive salary of £12.30 per hour.

As our Team Member, your goal is to help ensure our customers have a great experience when staying with us.

About easyHotel

We are easyHotel, inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel by offering hotels that are simple to book, simple to use, and city-focused. Our hotels are designed for both budget travelers and those who want to save money on accommodation to enjoy the city.

We are a growing and ambitious brand aiming to become a 100-strong pan-European platform within the next 5 years. Currently, we are present in 11 countries with 42 hotels and have recently opened a hotel in Marseille.

Role & responsibilities:

• Support with day-to-day operations
• Be the first point of contact for guest experience
• Handle guest queries and complaints
• Inspect rooms and communicate issues to maintenance or housekeeping
• Ensure positive guest experiences to achieve 5-star reviews
• Ensure smooth processes through Apaleo (hotel booking system)

What’s in it for you?

• Competitive salary with bonus and commission structure
• Opportunity to join an international team with potential for career growth
• Entrepreneurial environment with involvement in all areas of the business
• Eye Test Vouchers
• Bike to work scheme
• Life Assurance scheme
• Staff discount on hotel stays
• Social events including team engagement days, summer party, and Christmas event
• Pension scheme
• Commitment to sustainability
• Training and development opportunities
• Employee Assistance Programme, including counselling sessions (T&Cs apply)

If you’d like to be part of this journey, we want to hear from you!