Team Member

Birmingham NEC; Park Central; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

25% staff discount

Free meals on shift

Company-provided uniform

Career development

Job summary

Bagel Factory is seeking a friendly BF Team Member to join our store, supporting both front-of-house and back-of-house operations. You will craft high-quality bagels and drinks to our standards while delivering great service.

As part of a close-knit team, you will follow Bagel Factory WOWS: welcome, order, work and say goodbye, keep the shop clean, and greet customers with a warm smile. Training will be provided.

Qualifications

• Customer service mindset and friendly approach.
• Ability to work in a fast-paced environment.
• Reliable and punctual.
• Willingness to learn and develop.

Responsibilities

• Support front-of-house and back-of-house operations.
• Craft bagels and drinks to Bagel Factory standards.
• Operate the till and assist with deliveries.
• Maintain cleanliness and food safety.
• Assist and mentor new team members.

Skills

Positive attitude

Enthusiastic

Teamwork

Fast-paced

Reliability

Willingness to learn

Tools

Till operation

Job description

Summary of role

The BF Team Member works as part of the team in a Bagel Factory shop, supporting both front-of-house and back-of-house operations.

The primary responsibility is to deliver excellent customer service by crafting high-quality bagels and drinks to company standards.

Key focuses of the role include teamwork, following the key steps of Bagel Factory service, preparing and serving delicious bagels and hot drinks, maintaining cleanliness and always greeting customers with a warm smile.

Key Responsibilities

• To build positive relationships and collaborate effectively with all staff members
• To serve customers efficiently, politely and with a friendly approach
• To always follow Bagel Factory W.O.W.S customer experience pillars: welcome, order, work and say goodbye
• To perform all essential shop tasks, including operating the till, making coffee, preparing bagels, receiving and stocking deliveries and keeping the workspace clean and organized
• To complete all required training promptly
• To understand and uphold Bagel Factory standards and procedures
• To demonstrate proficiency with core ingredients and products, including: sauces, creams, vegetables, meats, cheeses, syrups, and specialty elixirs
• To ensure all products are prepared and presented according to Bagel Factory recipes, using the correct utensils and equipment
• To maintain high standards of cleanliness, food safety, and workplace safety
• To support and mentor new or trainee team members.

Performance measures

• Mystery Shopper results
• Health & Safety audit resultsCustomer service standards and feedback
• EHO scores.

Key skills

• Positive and enthusiastic attitude
• Lively personality - friendly and welcoming
• Good teamwork skills
• Ability to work in a fast-paced environment
• Reliable and punctual
• High energy and willingness to learn.

Progression opportunities:

• BF Team Leader - leading the shift in the manager's absence, responsible for performance.

Benefits:

• 25% discount on Bagel Factory products
• free meals while on shift
• company-provided uniform
• career development