Team Member

Virgin Active; Greater London; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

30 days annual leave

Pension fund

50% discount on Kauai meals while on a

Complimentary Virgin Active membership

Job summary

Virgin Active’s Kauai brand is seeking 3 Team Members to join our 40-hour-per-week cafe team inside our London wellness clubs. You will serve customers, prepare meals and drinks to brand standards, and ensure food safety.

You’ll work mornings, evenings, weekends, bank holidays, and be part of a supportive team delivering world-class service and an exceptional member experience.

Experience in customer service or food service is desirable; Food Safety Level 2 and allergen training are preferred.

Qualifications

• Customer service or hospitality background.
• Food Safety Level 2 qualification.
• Allergen training completed.
• Strong attention to detail and hygiene.
• Ability to work in a fast-paced team.

Responsibilities

• Deliver warm, friendly service to members and guests.
• Prepare food and beverages to brand recipes and presentation standards.
• Process orders and payments accurately using POS systems.
• Maintain hygiene and cleanliness to food safety standards.
• Support training of new team members and maintain Virgin Active brand standards.
• Monitor stock levels and replenish as needed.

Skills

Customer service

Hospitality

Food service

Food safety

Allergen awareness

Communication

Attention to detail

Teamwork

Education

Food Safety Level 2

Tools

POS systems

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for 3 Team Members to join the team.

Role Type: Full time

Number of hours: 40

In this role, you will play a part in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. Whether you're serving customers, preparing meals, maintaining excellent hygiene standards or supporting your colleagues, you'll play an important role in delivering an outstanding member experience every day.

The Role

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Follow allergen procedures and prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Who We’re Looking For

• Previous experience in a customer service, hospitality or food service environment is desirable.
• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.

OUR PERKS

• 30 days annual leave.
• Pension fund.
• 50% discount on Kauai meals while on duty.
• Complimentary Virgin Active membership for yourself.

Pay Range

£12.71 - £13.10 GBP