Team Member

easyHotel; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

easyHotel is seeking a dedicated Team Member for its Cardiff hotel to enhance customer experiences. This part-time position involves supporting daily operations and guest interactions, with a focus on achieving excellent reviews. Benefits include competitive pay, career opportunities, and a commitment to sustainability.

Benefits

Competitive salary with bonus and commission structure

Opportunity for career growth

Eye Test Vouchers

Bike to work scheme

Life Assurance

Staff discount on hotel stays

Social events throughout the year

Pension scheme

Training and development opportunities

Employee Assistance Programme

Qualifications

• Support with day-to-day operations.
• Be the first point of contact for guest experience.
• Manage processes through Apaleo, our hotel booking system.

Responsibilities

• Handle guest queries and complaints.
• Inspect rooms and communicate issues to maintenance or housekeeping.
• Ensure positive guest experiences, aiming for 5-star reviews.

Job description

Here at easyHotel, we are now looking to recruit a fantastic Team Member at our Cardiff hotel. Working on a part-time, permanent basis, you will receive a competitive salary of £12.30 per hour.

As our Team Member, your goal is to help ensure our customers have a great experience when staying with us.

About EasyHotel

We are easyHotel, and we're inventing a new breed of affordable and low-carbon hotels. Our mission is to enable more people to travel by offering hotels that are simple to book, simple to use, and city-focused; designed for both budget travelers and those looking to indulge in the city's offerings.

We are a growing and ambitious brand aiming to become a 100-strong pan-European platform within the next 5 years. Currently, we operate in 11 countries with 42 hotels, including our recent opening in Marseille.

Role & Responsibilities

• Support with day-to-day operations
• Be the first point of contact for guest experience
• Handle guest queries and complaints
• Inspect rooms and communicate issues to maintenance or housekeeping
• Ensure positive guest experiences, aiming for 5-star reviews
• Manage processes through Apaleo, our hotel booking system

What’s in it for you?

• Competitive salary with bonus and commission structure
• Opportunity to join an international team with potential for career growth
• Entrepreneurial environment with involvement in various business areas
• Eye Test Vouchers
• Bike to work scheme
• Life Assurance
• Staff discount on hotel stays
• Social events throughout the year, including team days out, summer parties, and Christmas events
• Pension scheme
• Commitment to sustainability
• Training and development opportunities
• Employee Assistance Programme, including counseling sessions (T&Cs apply)

If you’d like to be part of this journey, we want to hear from you!