Team Member

K&Z Holdings Ltd; Basingstoke; On-site; GBP 12,000 - 15,000; Full time

Job summary

Pret A Manger in the United Kingdom is hiring a Team Member to join our shop team across kitchen, front of house, and delivery areas. You will help create an efficient, welcoming environment and deliver great quality Pret food.

Key focus on teamwork, customer engagement, cleanliness and productivity, with training in Pret standards and barista/chef roles. This role offers hands-on experience in a fast-paced retail cafe setting.

Qualifications

• Team-oriented role requiring collaboration with other shop staff.
• Focus on delivering fast, friendly service while maintaining standards.
• Basic food safety awareness and adherence to Pret guidelines.

Responsibilities

• Maintain good relationships with the shop team.
• Balance workload across the team.
• Work in FOH, Kitchen, and delivery areas as required by the manager.
• Ensure FOH and Kitchen meet Pret standards and presentation.
• Demonstrate Pret knowledge and training in relevant areas.
• Maintain clean, presentable premises and respond to safety concerns.

Skills

Teamwork

Customer service

Food safety awareness

Job description

Pret A Manger - Team Member

A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery.

They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

TM/TM* Key responsibilities

Right Pret People: Team Work

• To maintain good relationships with all of the shop’s team.
• To take on jobs to balance workload across team.
• To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
• To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
• To have a good knowledge of Pret standards in all areas of the shop.
• To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan.
• TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Amazing Service: 6 Key Points of Service

• To always follow the 6 Key Points of Service.
• To serve customers efficiently, politely and quickly in an engaging manner.
• To take the time to respond to customers’ needs delivering outstanding and amazing service.
• To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
• To bust queues through speed of service and calling to customers.
• To wear a clean and immaculate uniform at all times whilst on shift.
• To ensure products are presented in bags or on trays according to Pret standards.
• TM Star: To consistently have high performance in till speed and accuracy.

Delicious Food & Drink: 6 Key Points of Production

• To create delicious food according to Pret standards in an efficient, safe environment.
• To always follow the 6 Key Point of Production.
• To ensure stock is rotated and used according to standard.

Well Loved Shop: Cleanliness and Health & Safety

• To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test
• To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
• To inform the shop management team of any safety concerns immediately.
• I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times.
• I immediately tell my Manager when I believe standards or processes are not being met.

Shop Profitability: Productivity

• To complete and pass all TM and TM* training in a timely manner
• To adhere to financial standards on tills.
• TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality