Team Managers

Arrow Global Group; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading financial services company in Manchester is seeking a Team Manager to lead and develop collections teams. The successful candidate will motivate and coach associates, ensuring excellent customer experiences. Ideal candidates should have experience in financial services and strong negotiation skills. This role offers the opportunity to make a significant impact in helping customers achieve debt freedom.

Qualifications

• Experience in coaching and developing teams is essential.
• Strong listening skills and ability to negotiate outcomes.
• Some experience in financial services and personal budgeting is ideal.

Responsibilities

• Motivate and develop collections teams for customer experiences.
• Conduct call monitoring and account audits.
• Ensure teams handle various customer queries related to finance.

Skills

Coaching

Negotiation

Listening

Flexible approach

Job description

Our Team Managers motivate, develop and inspire our collections teams to deliver good customer experiences. They coach our associates, so they can talk to customers, gathering the right information and tailoring solutions to meet their individual circumstances and help them become debt free as soon as possible.

Coaching

Our Team Managers bring out the best in our teams by helping everyone to develop their skills and progress. They achieve this through call monitoring, account audits, regular 121’s, team huddles, buzz sessions, team briefings and keeping our knowledge bank up-to-date. They make sure our teams can deal with calls from customers, solicitors and third parties, covering everything from insolvency and litigation to motor finance and unpaid loans.

Types of role

As well as Team Managers, we also have Deputy Team Managers, who develop our teams through call monitoring, account auditing coaching and feedback.

What do we look for?

We need high performers and great listeners with a flexible approach and the ability to coach and negotiate the best outcomes for everyone involved. Some experience of financial services and personal budgeting would be ideal, as you’ll need to explain everything from personal guarantees and repayments for hire purchases to unsecured personal student loans.