Team Manager - York

Mental Health Matters; York; Vor Ort; GBP 35.000 - 48.000; Vollzeit

Zusammenfassung

Mental Health Matters in York is seeking an experienced Team Manager to lead our York service, ensuring safe, high-quality, recovery-focused support for the people who access it.

You will provide line management, supervision and development for the team, oversee referrals, needs assessments, risk and incident management, safeguarding, and maintain accurate records and performance reporting for management and commissioners.

Aufgaben

• Ensuring the delivery of high-quality, recovery-focused support to people accessing the service.
• Managing client-focused activity, including referrals, needs assessments, support planning, risk management, safety planning and regular reviews.
• Ensuring appropriate completion of client records, documentation and management information.
• Managing incidents and safeguarding concerns in line with MHM policies and procedures.
• Providing effective line management, supervision, appraisal, induction, development, absence and performance management for team members.
• Ensuring staffing levels and resources are sufficient to deliver a safe, high-quality service and meet contractual requirements.
• Supporting recruitment and managing the staff rota to ensure appropriate service capacity.
• Managing resources effectively and ensuring financial authorisation procedures are followed.
• Monitoring and reporting on service performance, providing high-quality information to management and commissioners when required.
• Responding to and, where appropriate, investigating complaints and HR matters.
• Managing health and safety within the service, including risk assessments, risk management and building security.
• Supporting the Area Manager with the effective management of service delivery contracts and associated requirements.
• Developing and maintaining positive relationships with commissioners, stakeholders and relevant provider networks.

Jobbeschreibung

We have an exciting opportunity for an experienced Team Manager to join our York service. As Team Manager, you will play a key role in ensuring the safe, effective and high-quality delivery of our service, providing leadership and support to a dedicated team and helping to ensure the people we support receive recovery-focused, person-centred support.

Your responsibilities will include:

• Ensuring the delivery of high-quality, recovery-focused support to people accessing the service.
• Managing client-focused activity, including referrals, needs assessments, support planning, risk management, safety planning and regular reviews.
• Ensuring appropriate completion of client records, documentation and management information.
• Managing incidents and safeguarding concerns in line with MHM policies and procedures.
• Providing effective line management, supervision, appraisal, induction, development, absence and performance management for team members.
• Ensuring staffing levels and resources are sufficient to deliver a safe, high-quality service and meet contractual requirements.
• Supporting recruitment and managing the staff rota to ensure appropriate service capacity.
• Managing resources effectively and ensuring financial authorisation procedures are followed.
• Monitoring and reporting on service performance, providing high-quality information to management and commissioners when required.
• Responding to and, where appropriate, investigating complaints and HR matters.
• Managing health and safety within the service, including risk assessments, risk management and building security.
• Supporting the Area Manager with the effective management of service delivery contracts and associated requirements.
• Developing and maintaining positive relationships with commissioners, stakeholders and relevant provider networks.

Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.