Team Manager - Wines & Spirits

We’re currently looking for a full-time Team Manager to join our welcoming and close-knit team within our world-renowned Wines & Spirits department. The Team Manager is instrumental in supporting their Manager in delivering operational requirements, food safety compliance, financial KPIs, and customer experience here at Harrods. Translating and cascading goals to the team, nurturing and developing colleagues, and embedding a culture of continuous feedback are part of daily responsibilities.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college, or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

The Team Manager is the frontline face of the leadership team, responsible for inspiring, engaging, and delivering the customer experience and commercial performance within the department. The Team Manager will have high levels of presence on the floor, is a true team player, and a natural collaborator with a “relationship first” focus. The Team Manager has specific people management responsibility; the Wines & Spirits department is required to be commercially driven in this area.

In return you’ll receive an excellent benefits package, including a company pension, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.

About You

You’re a relationship-led manager who likes being on the floor with your colleagues, helping your team to be their best. You’ll have a natural ability to engage and motivate your team, as well as being capable of truly inspiring, motivating, and managing the performance of your team. You have a sales and service management background (Wines & Spirits experience is essential), and you have a proven track record of leading engaged teams.

You will also:

1. Be an inspired, empowered leader.
2. Be resilient – actively seeking constructive feedback from your Manager and stakeholders to drive continuous improvement.
3. Be self-aware and comfortable operating in ambiguity.
4. Appreciate and adhere to operational and safety standards.
5. Set an example for the right ways of working from the get-go.
6. Support Harrods to drive new revenues, as well as bringing the Harrods story, experience, values, and magic to customers.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands, and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry leader, and innovator. Inspired by our past, celebrating our present, and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook, or follow us on Instagram @togetherharrods.