Team Manager Twilights

John Lewis Partnership; Warsash; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in the UK seeks a Team Manager to oversee shop operations and lead a team in delivering exceptional customer service. The ideal candidate will possess strong leadership and people management skills, and a passion for retail. This full-time role involves maximizing sales, managing team dynamics, and enhancing customer satisfaction. Flexible working arrangements are supported.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.

Responsibilities

• Oversee the entire day-to-day operation of the shop.
• Manage your team, including leading, inspiring, and organizing holidays.
• Improve and maintain customer satisfaction.

Skills

Leadership

People management

Communication

Commercial skills

Customer service orientation

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.

Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

This role is full time, predominantly working between 16:00 and 00:00.

Key Responsibilities

• Oversee the entire day-to-day operation of the shop in a fast-paced environment.
• Use your commercial skills to maximise sales and profit while minimising wastage.
• Ensure high levels of availability and merchandising, and deliver an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Manage your team, including leading, inspiring, organising holidays, and managing absences.
• Create a supportive culture of care, belonging, pace, and productivity.
• Lead partners in delivering and embedding change within your shop.

Essential skills/experience you'll need

• Experience leading a team in a fast-paced, customer-focused environment.
• People management skills.
• Passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable skills/experience you may have

• Experience supporting disciplinary and grievance processes.
• Regulatory compliance management.
• Personal Licence Holder.
• Food Hygiene Level 3.

Internal use only

#LI-JLPWTR

#LI-SHOPTRADE

The partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world.

We focus on being brilliant at retail, continuously innovating, adapting, and diversifying. We are committed to price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and responsibilities, contributing to our success and working together through good and challenging times, with kindness and respect.

We foster an environment where everyone can be themselves and thrive, growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles are subject to pre-employment vetting, including DBS checks if applicable. You will be informed during recruitment.
• Apply promptly as vacancies may close early due to high application volumes.
• We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.