Team Manager Twilights

Waitrose & Partners; Southampton; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prominent retail chain in Southampton is seeking a Team Manager to oversee shop operations during busy hours. You will lead your team to maximize sales, ensure high customer satisfaction, and create a supportive workplace culture. Ideal candidates will have experience in retail leadership, strong communication skills, and a passion for delivering excellent service.

Benefits

Flexible working arrangements

Being part of an employee-owned business

Opportunity to impact workplace culture

Qualifications

• Experience leading a team is essential.
• People management and communication skills are necessary.
• Retail understanding is an advantage.

Responsibilities

• Oversee day-to-day operations in the shop.
• Maximize sales and minimize wastage.
• Manage customer satisfaction and team tasks.

Skills

Experience leading a team in a fast-paced, customer-focused environment

People management skills

A passion for and understanding of retail

Resilience to support and plan your team's response to change

Ability to influence stakeholders

Advanced communication skills

Job description

About the role

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit. This role is full time, predominantly working between 16:00 and 00:00.

Key Responsibilities

• Oversee the entire day-to-day operation of the shop in a fast-paced environment.
• Use your commercial skills to maximise sales and profit while minimising wastage.
• Ensure high levels of availability and merchandising, and maintain an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Manage your team by leading, inspiring, and handling tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace, and productivity.
• Lead and engage partners in delivering and embedding change effectively within your shop.

Essential skills/experience you'll need

• Experience leading a team in a fast-paced, customer-focused environment.
• People management skills.
• A passion for and understanding of retail.
• Resilience to support and plan your team's response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable skills/experience you may have

• Experience supporting disciplinary and grievance processes.
• Regulatory compliance management.
• Personal Licence Holder.
• Food Hygiene Level 3.

About The Partnership

We're the largest employee-owned business in the UK, home of John Lewis and Waitrose. We're not just employees; we're Partners, driven by our purpose to build a happier world. There's never been a more exciting time to join us.

We focus on being brilliant at retail, continuously innovating, adapting, and diversifying. We are committed to Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we share ownership and the rewards. We contribute to our success, work together through good and challenging times, and treat everyone with kindness and respect.

We own making the Partnership a place where everyone belongs, embracing differences, and creating an environment to thrive, grow individually and collectively.

As Partners, we make all the difference, and we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks. If needed, you'll be informed and provided with information during recruitment. We encourage quick completion of vetting documents to avoid delays. DBS checks will be carried out by a registered body, and financial probity checks may also be required.

Applying early is recommended as vacancies can close if we receive many applications.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.