Team Manager (Speciality)

Weightmans Llp; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Job summary

Weightmans LLP is recruiting a Team Manager (Specialty) to lead a high-performing team, drive operational excellence and deliver financial and client performance objectives.

The role centers on profitability, service quality and client satisfaction while developing people, improving processes and supporting strategic growth. The successful candidate will collaborate with the Head of Client Delivery to ensure compliant, high-quality outcomes for clients.

Qualifications

• Experience leading teams in professional services or legal environments.
• Strong commercial awareness with focus on profitability and efficiency.
• Excellent communication and stakeholder engagement skills.
• Demonstrable experience in client relationship management at a senior level.
• Strategic thinking and ability to identify growth opportunities.

Responsibilities

• Deliver exceptional quality of service, ensuring client satisfaction, retention and value delivery.
• Oversee service delivery against KPIs, SLAs and client expectations.
• Support client relationship management and drive continuous improvement.
• Ensure billing and client work meet service standards.
• Develop thought leadership initiatives to support client engagement.

Skills

Team leadership

Client management

Strategic thinking

Communication skills

Stakeholder engagement

Adaptability

Job description

About your new role We are currently recruiting for a Team Manager (Specialty) who will be responsible for leading a high-performing team, ensuring operational excellence and delivery of financial and client performance objectives. The role will focus on driving profitability, service quality and client satisfaction, alongside developing people, improving processes and supporting strategic growth. The Team Manager will work collaboratively with the Head of Client Delivery and wider business functions to deliver exceptional outcomes for clients while maintaining compliance with legal and regulatory standards. We are open to applications from Specialty Lawyers with experience in Team Management and non-Lawyers with a background in Team Operations Management in other professional services or legal environments.

Accountabilities

• Deliver exceptional quality of service, ensuring client satisfaction, retention and value delivery
• Oversee service delivery against agreed KPIs, SLAs and client expectations
• Support client relationship management and act on feedback to drive continuous improvement
• Ensure billing and client work are completed in line with agreed service standards
• Develop thought leadership initiatives (e.g. events, webinars, content) to support client engagement

Our Firm

• Drive operational and financial performance including revenue, profitability and utilisation targets
• Monitor financial metrics including WIP and cash collection to ensure delivery against budget
• Identify growth opportunities and support business development within target sectors
• Implement pricing strategies aligned with firm profitability protocols
• Collaborate across teams and functions (HR, Finance, Data & MI, Innovation) to deliver firm-wide success
• Lead or contribute to strategic initiatives that drive process improvement and innovation

Our People

• Inspire and lead a high-performing, engaged and collaborative team
• Manage recruitment, succession planning and talent development to ensure capability across the team
• Coach and mentor team members to drive performance and professional growth
• Ensure appropriate resource planning, capacity management and utilisation across the team
• Foster a culture of accountability, diversity, innovation and inclusion
• Embed the firm's purpose and values in all activities
• Focus Primarily a leadership and management role focused on team performance and delivery
• Driving operational excellence, process efficiency and continuous improvement
• Managing performance through KPIs, financial measures and service delivery outcomes
• Ensuring high quality legal service delivery aligned to client expectations
• Identifying capability gaps and strengthening expertise across the team

You You will ideally have previous experience and a demonstrable track record of managing teams within a professional services or legal environment. We are particularly interested in individuals who bring strong operational leadership experience and the ability to drive both performance and client outcomes.

What you will have

• Experience managing and developing high-performing teams
• Strong commercial awareness with a focus on profitability and efficiency
• Excellent communication and stakeholder engagement skills
• Demonstrable experience in client relationship management at a senior level
• Strategic thinking and ability to identify growth opportunities
• A commitment to innovation and continuous improvement
• Attributes Results-oriented with a proactive, entrepreneurial mindset
• Collaborative approach with strong cross-functional working
• Resilient and adaptable in a changing environment
• High levels of integrity and professionalism

Why work for us Come and join our award-winning organisation and be part of a team where people truly matter. Weightmans is a Leading national law firm, with strong international capabilities. Weightmans has been recognised as a leading employer for the 19th consecutive year at Britain's Top Employers awards , and ranking top 10 in the list, the firm has also secured top positions in Chambers UK. Join Weightmans as we continue our journey to becoming one of the UK's top 30 law firms.

Why work for us? Take a look: Work for Weightmans: voted a top employer | Weightmans This link contains information regarding Culture, Benefits, D&I, Recruitment Agency PSL/Non PSL and Eligibility to work in the UK information. Work for a firm where people matter - work for Weightmans Curious about what is it like to work at our firm? Visit our Life at Weightmans page for insights into our employee initiatives, responsible business commitments and much more!