Team Manager - Southwark Superstore

Tesco UK; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supermarket chain in London is seeking a dedicated team leader to enhance the customer shopping experience and drive sales growth. Responsibilities include recruiting and training staff, ensuring compliance, and providing exceptional service. The ideal candidate is enthusiastic, resilient, and possesses strong leadership skills. Flexible working options are available to support various life situations.

Responsibilities

• Recruit and train team members to exceed their roles.
• Coach team on product knowledge and customer service.
• Drive trade activity to grow sales and maximize profit.
• Build knowledge of managers to implement store plans.
• Ensure safety and legal compliance in store operations.
• Foster teamwork to achieve results.
• Communicate warmly with customers and staff.
• Make swift decisions for customer satisfaction.
• Consistently deliver high performance under pressure.
• Monitor competitor actions and improve store initiatives.

Skills

Team Leadership

Coaching

Sales Growth

Communication

Decision Making

Energy and Resilience

Job description

Availability Window

Mon: 14:00:00 - 23:00:00

Tue: 14:00:00 - 23:00:00

Wed: 14:00:00 - 23:00:00

Thu: 14:00:00 - 23:00:00

Fri: 14:00:00 - 23:00:00

Sat: 14:00:00 - 23:00:00

Tesco:

Contract: Permanent

Shift Pattern: Varies from day to day but are planned in advance

Your responsibilities will include:

• Recruiting and training the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coaching your team to be passionate and knowledgeable about the products in your store, building its brand and providing customers with the right range, quality and service to ensure they keep coming back.
• Leading your team in the driving of trade activity, and using your expertise and knowledge to grow sales and maximise profit.
• Leading and building your managers' knowledge to deliver and sustain Store Change Plan and resource planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensuring the safety of your colleagues is your top priority, and your store is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
• Sharing knowledge, experience and best practices, understanding the importance of what you do and working collaboratively with your team to deliver results.
• Being a great communicator who is natural and welcoming with customers, putting them at the heart of whatever you do, and taking the time to listen and understand others, building strong relationships with your colleagues and customers.
• Using your energy and resilience to keep momentum going when working in challenging environments, owning the decision making for the store, and being able to act quickly, making decisions based on what is right for customers and colleagues.
• HAVING energy and drive to deliver beyond expectation, doing the right thing whether everything is going well or times are tough, and knowing how to consistently be at your best, inspiring confidence in those around you.
• Being aware of what our competitors are doing and always looking for ways to build and deliver new initiatives to help improve our store for customers.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.

Please note: Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.