Team Manager - Social Care, Supported Living. (Newham)

Outward; London; On-site; GBP 42,000; Full time

Job summary

A leading care service provider in London is seeking a Team Manager to oversee support services for adults with learning disabilities and complex needs. The role combines direct care and service coordination, requiring strong management skills and a commitment to person-centered support. Ideal candidates will have significant experience in care management and excellent communication abilities, ensuring high-quality service delivery and team leadership.

Benefits

25 days Annual Leave

Comprehensive Learning & Development Programme

Cycle-to-Work Scheme

Health Assured – Employee Assistance Programme

Flu Jab Reimbursement

Pension Scheme

Qualifications

• 3+ years experience delivering person centred support to people with learning disabilities.
• 1+ years experience managing a service for individuals with complex needs.
• Experience of staff management and mentoring.

Responsibilities

• Assess new referrals and develop support and risk plans.
• Build relationships with families and professionals.
• Manage a team of support workers to deliver quality care.

Skills

Management experience in care settings

Communication skills

Knowledge of safeguarding

Understanding of health and safety

Relationship building

Education

NVQ Level 2 or 3 in Health and Social Care

Job description

Job Title: Team Manager

Contract: Full time

Hours: 38 hours per week

Salary: £41,170

Location: East London.

About Outward.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

About the Role

We are looking for a proactive and passionate Team Manager to join our dedicated team supporting adults with a range of needs including learning disabilities, autism and/or complex needs. This role offers a unique opportunity to combine direct care responsibilities with service coordination and leadership duties.

The role would involve managing our Learning Disability / Autism supported living services located in Newham. The services are either small to medium shared houses. The services are designed to support the skills building needed to increase the independence of people with autism and/or learning disabilities and behaviours of concern.

You’ll provide high quality care and support, while also managing elements of service delivery such as support planning, key working, rota oversight, and staff guidance. You will work closely with the Deputy or Team Manager and play an active role in ensuring our services are person-centred, well-managed, and aligned with Outward’s core values of engage, enable, and empower.

As a Team Manager, you will play a key role in empowering the people we support to live independent and fulfilling lives.

Your Responsibilities

As a team Manager you will:

· You will assess new referrals and develop and manage comprehensive transition, move-in, support & risk plans.

· You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.

· You will develop, coach and mentor a positive and resilient team of support workers and deputies to deliver high quality and personalised support and embed a culture of positive behaviour support.

· You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported.

· You will be responsible for delivering the service within budget and within expected performance indicators including delivering on outcomes for the people supported

· You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with the aim of achievement of outstanding.

Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access

Essential Criteria

• Good understanding of safeguarding and risk management in a care/support setting
• Knowledge of health and safety issues within supported housing or care environments
• Understanding of confidentiality, GDPR, and data protection principles
• You will have significant management experience of working in a similar setting.
• Ideally you will have as a minimum:
• 3 years’ experience of delivering person centred support to people with a learning disability/autism and complex needs including behaviours of concern.
• A minimum of 1 years’ experience of managing a service for people with a learning disability/autism/complex needs
• You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.
• You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.

Desirable Criteria

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Additional training in PBS, safeguarding, or housing-related legislation
• You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff.
• Experience of carrying out needs assessments and creating support and risk management plans for people.
• The ability to deliver a creative and flexible service that make a positive difference to people’s lives, in accordance with an individual support plans, the service specification and CQC requirements
• A commitment to providing high quality, personalised active support
• Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.
• You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want.
• Knowledge of managing a budget is desirable

How to Apply

The above is not an exhaustive list of requirements for the role.

If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification.

There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward :

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Pleasenote that the OOI is available to disabled candidatesonly. Regrettably, any false declaration of disability in order to secure aninterview will impact on your overall application.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.