Team Manager, Selfridges Accessories

cc; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Staff discount

Private Medical Insurance

Pension contribution

Employee product discounts

Job summary

CHANEL seeks a Team Manager to lead with presence on the shop floor at Selfridges Accessories. You will inspire the team, deliver exceptional client journeys, and ensure day-to-day operations reflect CHANEL’s luxury standards.

You will report into the Assistant Managers and Boutique Director, driving performance and fostering a culture of excellence. You will coach the team, manage VM and replenishment, and translate business priorities into on-floor actions while maintaining a calm,

Qualifications

• Excellent communication on the shop floor and with senior management.
• Ability to filter messages between floor and leadership.
• Calm, confident approach with strong decision-making.

Responsibilities

• Lead the floor team and drive the client journey.
• Act as bridge between shopfloor and senior management.
• Provide feedback, coach the team, and celebrate successes.
• Maintain luxury standards (VM, replenishment) and orderliness.
• Drive business priorities through CRM and engagement tools.

Skills

Communication skills

Diplomacy

Adaptability

People management

Job description

Team Manager

Location: Selfridges Accessories

Contract: Permanent, Full-time

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, toonline on CHANEL.COM or via our client care teams, weendeavourto provide an elevated, seamless, and memorable client experience.

YOUR ROLE @CHANEL:

To lead from the front and act as a strong presence on the floor, ensuring an exceptional client journey through impeccable service, teaminspirationand seamless day to day operations, upholding CHANEL’s standards of excellence in everyclient interaction.The role of a Team Manager acts as a vital link between theboutique team and senior management, aligning daily performance with CHANEL’s strategic vision.

WHAT IMPACT YOU CREATE AT CHANEL

Team management and Client Experience

• Acting as the bridge between the shopfloor and the senior management team.

• Prominent figure on the floor, leading the team with a collaborative approach.

• Reporting into the Assistant Managers andultimately theBoutique Director, providing constant feedback and solving any difficult scenarios as and when they arise, as well as celebrating successes!

• Motivate and inspire the team to deliver the ultimate Chanel experience

• Coach the team to ensure andmaintainthe shopfloor to a luxury standard (VM, wrapping, replenishment).

Business Priorities

• Being able to drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL for example to embed a culture of consistent learning,clientelingand exceptional service.

• Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate

• Feedback to the Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience.

• Creating a thriving team environment and embedding the best conditions for success.

• Develop a positive culture of psychological safety and constant two-way communication.

• Ensuring a calm and professional atmosphere through leading by example and being present.

• Be transformational, by looking to the long term and creating the team of the future!

• Making things beautiful – understanding luxury and CHANEL’s positioning within it.Protecting the brand for the long term.

WHAT YOU WILL BRING TO THE ROLE

• Great communicationskills

• Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa.

• Adaptability, fearless curiosity, being able to flex into different areas whererequiredand embrace new challenges.

• A calm and confident approach, witha strong senseof responsibility

• Organised and efficient with an attention to detail

• The ability to make decisions

• A talent for motivating others.

• A passion for people management.

YOU ARE ENGERGISED BY

• Working in a vibrant, constantly changing environment with a different challenge every day.

• Motivating and inspiring your team with your enthusiasm for luxury service

• Working collaboratively with your team and the wider business

• Encouraging development of your team

• Coaching and mentoring

• Ensuring best practice and client service standards are embedded in team culture.

• Relationship building – always looking to learn from and help the people around you.

WHAT WILL YOU GAIN FROM THIS EXPERIENCE

• The opportunity to be a part of an exciting and successful business environment.

• A defined career path and scope for development.

• To be a strong part of the management team.

• Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working werequirecontinued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity,Advancingdignity and prosperityandPromotingthe autonomy of women

BENEFITS AT CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories

• Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100’s more

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines

• Platforms: Multiple Platforms to support across Wellbeing

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

*Benefits are eligibility dependant and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity,complementarityand effectiveness of our teams. We strongly encourage your application, as we value the perspective,experienceand potential you could bring to Chanel.