Chanel Fashion Advisor, New Bond Street

Chanel Inc.; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Retail Discounts

Employee Assistance

Cycle Scheme

Job summary

CHANEL New Bond Street is seeking a Fashion Advisor to engage clients, translate trends into personalised shopping experiences, and uphold the house’s signature service. You will greet guests, listen to needs, and build connections that reflect the brand’s heritage.

Collaborating with colleagues daily, you will contribute to a cohesive boutique team, drive loyalty, and deliver meticulous service while maintaining the luxury atmosphere Chanel is known for.

Qualifications

• Ability to build authentic, lasting relationships through empathy and personalised service
• Strong awareness of trends and deep appreciation for Chanel's heritage and style
• Confident, elegant storytelling and interpersonal skills to engage clients meaningfully
• Collaborative attitude to foster a positive, high-performing boutique environment
• Organized, efficient, and committed to delivering excellence in every task

Responsibilities

• Create desire by navigating fashion trends and shaping luxury narratives
• Utilise interpersonal skills to engage clients at all levels and cultivate genuine relationships
• Collaborate daily with colleagues to maintain a cohesive, high-standard boutique environment
• Deliver personalised guidance and ensure an exceptional client experience reflecting Chanel's heritage

Skills

Interpersonal skills

Trend awareness

Elegant storytelling

Collaborative spirit

Organized

Tools

CRM systems

Job description

Fashion Advisor

Location: CHANEL New Bond Street

Contract: Permanent, Full Time

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.

YOUR ROLE @CHANEL:

The successful candidate will play a pivotal role in creating desire through navigating the core of fashion trends and shaping the narrative of luxury. In this role you will utilise your strong interpersonal skills and connect with clients at all levels, effectively, creating a welcoming and engaging atmosphere. As a Fashion Advisor, you will collaborate closely with colleaguesdaily, contributing to a cohesive, collaborative team environment and elevating the standards of excellence.

WHAT IMPACT YOU CAN CREATE@CHANEL:

• Cultivate genuine relationshipstofoster trust and ensure enduring loyalty from our clientele reflecting the essence of the brand.
  
• Tailor and offer personalised guidance that elevates our clients' journey throughshowcasingan in depth understanding of individual preferences and lifestyles
  
• Maintain an organised approach when completing tasks, ensuring efficiency and attention to detail
  
• Foster a culture of collective brilliance and creativity within the boutique and champion the brand's legacy of excellence through inspiring colleagues to uphold the highest standards of luxury service.
  

WHAT YOU WILL BRING TO THE ROLE

• Ability to build authentic, lasting relationships through empathy and personalised service
  
• Strong awareness of trends and deep appreciation for Chanel's heritage and style.
  
• Confident, elegant storytelling and interpersonal skills to engage clients meaningfully.
  
• Collaborative attitude to foster a positive, high-performing boutique environment.
  
• Organized, efficient, and committed to delivering excellence in every task.
  

YOU ARE ENERGISED BY:

• A genuine love forestablishingmeaningful connections with new clients and contributing to exceptional client service while creating memorable experiences
  
• Exploring and learning about the ever-evolving world of fashion whiledemonstratinga comprehensive understanding of industry trends
  
• Being part of a creative and innovative environment where teamwork is valued and encouraged
  

WHAT YOU WILL GAIN FROM THIS EXPERIENCE:

• Gaining deeper insights from a leading player in the luxury fashion market, understanding cultural nuances, consumer behaviour, and the latest developments shaping the industry.
  
• Acquiringhands-on experience with CRM systems, which are widely used in the fashion industry to manage client interactions and preferences effectively.
  
• Navigating challenges and finding creative solutions to meet clients' needs and exceed their expectations, building resilience and adaptability in the process.
  
• Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL's key performance drivers, embedded into our ways of working werequirecontinued collective action from all employees to deliver on CHANEL's House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity,Advancingdignity and prosperity andPromotingthe autonomy of women
  

BENEFITS AT CHANEL

• Our employee benefits have been created to support you across your professional and personal life by offering you:
  
• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
  
• Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100s more.
  
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
  
• Platforms: Multiple Platforms to support across Wellbeing
  
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
  
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
  

*Benefits are eligibility dependant and subject to change at any time*

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness ofeach individualincreases the diversity,complementarityand effectiveness of our teams.