Team Manager - Ramsgate

NHS; Ramsgate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national healthcare provider in Ramsgate is seeking a Team Manager to oversee the Safe Haven Team, providing critical crisis support for individuals with mental health issues. Ideal candidates will have leadership experience, knowledge of mental health, and exceptional communication skills. The role offers a competitive salary, annual leave, and a supportive work environment focused on mental health recovery.

Benefits

Competitive salaries with annual pay reviews

25 days annual leave plus bank holidays

Enhanced occupational sick pay

Flexible working arrangements

Access to work-life balance resources

Qualifications

• Accountable, compassionate, and organized.
• Advanced understanding of complex mental health needs.
• Experience leading and supervising a team.

Responsibilities

• Deliver high-quality recovery focused support to clients.
• Manage staff and ensure adequate staffing resources.
• Promote the service and manage client-focused activities.

Skills

Leadership experience

Knowledge of mental health

Exceptional communication skills

Ability to work in an unpredictable environment

Education

Minimum of level 3 in Health and Social Care

Job description

Overview

We have an amazing opportunity for a Team Manager to join our established Ramsgate Safe Haven Team. You will be working alongside and line managing Crisis Recovery workers and Peer Support Workers to provide crisis support to individuals attending the Safe Haven.Ramsgate Safe Haven is an out of hours mental health support service, running open access to any individuals in Ramsgate and the surrounding areas. We work with anyone experiencing a mental health crisis or heading towards a crisis.

Main duties of the job

To ensure the delivery of high-quality recovery focused support to clients within a designated service/location.

• To actively promote the service, managing all client focused activity within a designated service / location, including: assessment and management of referrals, voids management (housing), needs assessment, support planning, risk management and safety planning, and regular review of need.
• To ensure completion of all My Future Matters documentation or other relevant client management information.
• To ensure that all incidents and safeguarding concerns are managed in line with MHM policies and procedures.
• To proactively liaise with the relevant Area Manager ensuring the timely escalation of any issues which may affect the safety and quality of service provision.
• To provide appropriate support and line management for staff members within relevant team/s, including induction, supervision, appraisal, development, absence and performance management in line with MHM's policies and procedures.
• To ensure that staffing resources and capacity is adequate to deliver high quality services to clients and to meet contractual requirements, including recruitment of new staff and management of the staff rota.
• To ensure that all financial authorisation procedures are adhered to.
• To communicate effectively and to provide reports and associated documentation of a high standard to management and commissioners as required.

About us

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities

Job responsibilities

To be successful in this role, you will need to offer leadership experience, have good knowledge of mental health and the impact this has on people who access the service. You should be accountable, compassionate and proud in what you do working for mental health matters. Have experience of providing support to those in need and be able to think on your feet. Be qualified, organised and have exceptional communication skills. Advanced understanding of complex mental health needs and the ability to engage and network with other professionals is key. There also needs to be experience of leading and supervising a team and knowledge around delivering a safe and high quality service to those in need in an unpredictable environment.

About us (cont.)

Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.

What we offer you

• Competitive salaries, with an annual pay review process
• 25 days Annual leave, increasing with length of service, plus bank holidays
• Enhanced Occupational Sick pay
• Access to our workplace pension scheme
• Family friendly and flexible working arrangements to support a good work life balance
• Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources
• Life Assurance and Free Will writing service
• Blue Light Card and Charity Workers discounts
• Access to Tickets for Good
• Employee recognition and celebration schemes
• A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations

How to apply

We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions, and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Natalie Jewell:

Person Specification

Qualifications

• Minimum of level 3 in Health and Social Care or equivalent related subject

Experience

• Experience of working in a recovery based social inclusion service
• Experience of work in a social care community-based setting
• Experience of managing and delivering to agreed budgets
• Experience of all aspects of staff management
• Experience of management, including project, service and operational management
• Experience of performance management and performance appraisals
• Experience of setting and delivering to agreed targets
• Experience of recruitment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.