Team Manager - Private Client Relations

Louis Vuitton; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading luxury brand seeks a 'Team Manager' for 'Private Client Relations' to oversee team performance and elevate client experiences. The role involves developing a client-centric atmosphere, managing key client relations, and executing clienteling strategies to drive business growth.

Qualifications

• Proven experience in luxury retail management.
• Strong client relationship skills.
• Ability to meet KPI targets.

Responsibilities

• Lead participation in key international events to deliver clienteling objectives.
• Develop action plans around the store's top clients.
• Manage client entertainment budget and propose cost-saving solutions.

Skills

Client Experience

Team Management

Strategic Planning

Clienteling

Job description

About The Job

As the Team Manager in Private Client Relations, you will manage your teams and drive the clienteling strategy in store, creating a clienteling mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele.

Job responsibilities

PRIVATE CLIENT RELATIONS :

• Lead the participation to key international & EMEA events (HJ, HWM, Savoir Faire) delivering clienteling objectives for your store
• Lead the participation to international fashion moments ( 5 x fashion shows) for your store
• Lead the development of the store’s top clients and build action plans around them to deliver value growth
• Lead the recruitment and mapping of potential top profiles (25k+ 12MR) for your store
• Get to know clients and consequently oversee client selection for events and experiences
• Oversee store’s animations/events, closely monitor ROI, set realistic and ambitious objectives
• Establish a relationship with external partners (private shoppers, businesses, institutions for business development purposes)
• Be fully responsible for the client entertainment budget, be proactive in proposing alternatives and cost saving solutions for it
• Manage Client Gifts: order through HO, allocate them and monitor
  
  

CREATE & DRIVE A CLIENTELING MINDSET :

• Partner with the Team Manager - CRM to achieve all clientelling KPI targets and further develop Zone implemented targeted client product lists
• Partner with the Head Office Client Development Team on all Client Development and CRM trainings
• Work closely with Client Development and Events Teams to develop outreach campaigns, events & animations to recruit new clients and engage existing clients
• Be fully aware of the communication/global marketing and events calendar and strategies developed to ensure that the store wider team is properly informed of all relevant activity
  
  

TEAM DEVELOPMENT :

• Create a client centric mindset at the store level, making it an integral part of the Client Advisor & Management roles
• Set individual and team goals and objectives; proactively assess and manage performance against expectations
• Ensure a positive team spirit, keeping the team motivated to achieve business objectives
• Ensure training program is in place and delivered for all team members, particularly along client experience, policies and product knowledge
• Supervise recruitment, evaluation and development of the team/direct reports, maximising individual potential and ensuring succession plans in place for key positions
• Ensure that each member of the team also acts as a representative of the brand
• Develop and maximise use of the team to contribute toward client experience
  
  

Reference LVM26738