Team Manager (Nights)

JOHN LEWIS; Wellington; On-site; GBP 28,000 - 36,000; Full time

Job summary

JOHN LEWIS Partnership in Waitrose is seeking a Team Manager who can motivate and support a diverse team to deliver outstanding partner-led customer service. You will lead day-to-day shop operations, maximise sales, manage holidays and absences, and drive a culture of care and continuous improvement.

Night shift premiums apply for hours 22:00–06:00, and roles require flexibility across late evenings and weekends. This role offers varied shifts across a seven-day operation.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and conduct performance conversations.
• Passion for retail and understanding competitive factors.
• Ability to assess workload realistically and adapt plans to meet deadlines.
• Strong communication to influence stakeholders at all levels.

Responsibilities

• Oversee the day-to-day operation of the shop.
• Maximise sales and minimise wastage.
• Ensure high availability and merchandising; maintain a safe store operation.
• Improve and maintain customer satisfaction.
• Lead and inspire the team, manage holidays and absences.
• Embed change effectively within the shop.

Skills

Team leadership

People management

Customer service

Stakeholder communication

Job description

About the role

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

Due to the nature of this role, applicants must be 18 years or over to apply.

In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £4.50 per hour. This will also apply to existing partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.

• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential skills/experience you'll need

• Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.
• Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.
• A passion for retail, understanding competitors and the economic factors impacting the Partnership.
• Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
• Ability to communicate with clarity and influence stakeholders at all levels.

Desirable skills/experience you may have

• Experience with Disciplinary & Grievance processes.
• Hiring Manager/ Recruitment experience.
• Food Hygiene Level 3.
• Personal licence holder.
• Experience in regulatory compliance management.

Varied hours of full time work (37.5 hours) across seven days to include late finishes, evenings and weekends between the hours of 20:00 - 07:00.

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.