Team Manager

JOHN LEWIS; Greater London; On-site; GBP 12,000 - 15,000; Part time

Job summary

JOHN LEWIS Waitrose is seeking a Part-time Team Manager for 19.5 hours per week in a busy shop. You will inspire and lead a team to deliver outstanding Partner-led customer service and strengthen loyalty among food lovers.

The role requires enthusiasm for retail, high service standards, and flexibility across a seven-day week with early starts and late finishes. The position is advertised for 19.5 hours with pro-rata salary; applicants must be 18+ and DBS considerations may apply.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and run regular performance conversations.
• Strong retail and customer service orientation with awareness of competition.

Responsibilities

• Oversee day-to-day shop operations and drive sales and profitability.
• Ensure high availability of stock and compliant, secure store processes.
• Lead and develop the team, organise holidays and manage absences.
• Create a supportive culture of care, pace and productivity.
• Engage Partners to implement change effectively within the shop.

Job description

About the role

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

Due to the nature of this role, applicants must be 18 years or over to apply.

Please note: The salary listed is for a full time position at 37.5 hours per week. This role is being advertised for 19.5 hours per week, so the salary will be pro-rated.

Key Responsibilities

It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.

• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandise as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential skills/experience you'll need

• Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.
• Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.
• A passion for retail, understanding competitors and the economic factors impacting the Partnership.
• Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
• Ability to communicate with clarity and influence stakeholders at all levels.

Desirable skills/experience you may have

• Experience with Disciplinary & Grievance processes.
• Hiring Manager/ Recruitment experience.
• Food Hygiene Level 3.
• Personal licence holder.
• Experience in regulatory compliance management.

Part time (19.5 hours per week), working flexibly across a seven day week. Including early starts from 05:30, late nights until 22:30, every other weekend, and a minimum of 1 in 4 Sundays.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.