Team Manager (Nights)

Waitrose & Partners; Lichfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Night Shift Premium

Job summary

John Lewis Partnership’s Waitrose store seeks a Team Manager to lead and motivate a dedicated team, delivering outstanding Partner‑led customer service that aligns with the distinct Waitrose brand. Your leadership will drive customer satisfaction, sales and store effectiveness while modelling trust and loyalty among Partners and customers.

Role includes managing shifts across seven days, with a requirement to cover night hours as needed and to foster a positive, collaborative store culture.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and hold regular performance conversations.
• Passion for retail and understanding of competitive factors.
• Ability to plan workloads and meet deadlines while maintaining stakeholder relationships.
• Clear, influential communication with stakeholders at all levels.

Responsibilities

• Using commercial skills to maximise sales and profit while minimising wastage.
• Maintain high availability and merchandising; operate store legally and securely.
• Improve and maintain customer satisfaction.
• Lead and manage your team, including holidays and absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage Partners in delivering and embedding change in-store.

Skills

Team leadership

Customer service

Communication

Planning & organising

Influencing stakeholders

Job description

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

Due to the nature of this role, applicants must be 18 years or over to apply.

In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £4.50 per hour. This will also apply to existing partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

• - Using your commercial skills to maximise sales and profit while minimising wastage.
• - Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• - Improving and maintaining customer satisfaction.
• - Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• - Create a supportive culture of care, belonging, pace and productivity.
• - Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential skills/experience you'll need

• - Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.
• - Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.
• - A passion for retail, understanding competitors and the economic factors impacting the Partnership.
• - Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
• - Ability to communicate with clarity and influence stakeholders at all levels.

Desirable skills/experience you may have

• -Experience with Disciplinary & Grievance processes.
• - Hiring Manager/ Recruitment experience.
• - Food Hygiene Level 3.
• - Personal licence holder.
• - Experience in regulatory compliance management.

Varied hours of full time work (37.5 hours) across seven days to include night work, early starts, late finishes, evenings and weekends.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.