Team Manager Nights

John Lewis Partnership; Southmoor; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Night shift premium

Flexible working

Job summary

John Lewis Partnership’s Waitrose Shop in Thame is seeking a Team Manager to lead and motivate a small team during busy, customer‑facing trading hours. You’ll drive excellent service, manage rosters, and ensure compliant, profitable store operation across the shift pattern.

You’ll oversee day‑to‑day operations, support holiday planning, handle performance conversations, and foster a culture of care and high standards while adapting to flexible hours from 20:00 to 06:00. DBS checks may apply.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams, recognise talent, and hold regular performance conversations.
• A passion for retail, understanding competitors and market factors impacting the Partnership.
• Ability to assess workload realistically and adapt plans to ensure deadlines are hit.
• Ability to communicate with clarity and influence stakeholders at all levels.

Responsibilities

• Oversee the day-to-day operation of the shop.
• Maximise sales and minimise wastage while ensuring availability and merchandising.
• Deliver high levels of customer satisfaction and a secure store operation.
• Lead and manage the team, including holidays and absences.
• Create a culture of care, pace and productivity and drive change onsite.

Skills

Lead a team

High-performing teams

Retail passion

Workload assessment

Clear communication

Job description

ABOUT THE ROLE

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to the nature of this role, applicants must be 18 years or over to apply.

In addition to your contractual pay, any hours worked between 22:00 - 06:00 will attract Night Shift Premium at a rate of £4.50 per hour. This will also apply to existing partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.

• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential skills/experience you'll need

• Experience of leading a team with a proven track record in a fast-paced, customer-focused environment.
• Ability to build high-performing teams, recognise talent, and hold regular, honest performance conversations.
• A passion for retail, understanding competitors and the economic factors impacting the Partnership.
• Ability to assess workload realistically and adapt plans to ensure deadlines are hit and stakeholder relationships are maintained.
• Ability to communicate with clarity and influence stakeholders at all levels.

Desirable skills/experience you may have

• Experience with Disciplinary & Grievance processes.
• Hiring Manager/ Recruitment experience.
• Food Hygiene Level 3.
• Personal licence holder.
• Experience in regulatory compliance management.

Closing Date:

November 9, 2026

Pay:

£32,000.00 - £45,600.00 Annual

Contract Type:

Temporary

Hours of Work:

Varied hours of full and/or part time work across seven days between the hours of 20:00-06:00

Job Level:

Partnership Level 8

Where You'll Be Working:

Thame (Waitrose & Partners), Greyhound Lane, Thame, Oxfordshire, OX9 3ZD

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or short er hour contracts, where possible. Please discuss this further with the hiring manager during your interview.