Team Manager Nights

John Lewis Partnership; Hexham; On-site; GBP 30,000 - 43,000; Full time

Job summary

A leading retail partnership in the UK is looking for a Team Manager to oversee operations at a Waitrose shop. This role involves managing the team, maximizing sales, and ensuring customer satisfaction in a fast-paced environment. Key skills include leadership and the ability to influence stakeholders. Competitive salary and night shift premium pay available.

Qualifications

• Experience leading a team in a customer-focused environment.
• Strong people management skills.
• Ability to influence and communicate effectively.

Responsibilities

• Oversee day-to-day operations of the shop.
• Maximise sales and minimise wastage.
• Manage team and schedule efficiently.

Skills

Leadership in fast-paced environment

People management

Retail passion and understanding

Stakeholder influence

Advanced communication

Job description

ABOUT THE ROLE

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.

Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

Please note this role will receive night shift premium pay, this will be 33% of the base advertised salary rate. This works out as an additional £10,065 per year approx.

Key Responsibilities

• Oversee the entire day-to-day operation of the shop in a fast-paced environment.
• Use your commercial skills to maximise sales and profit while minimising wastage.
• Ensure high levels of availability and merchandising, and deliver an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Manage your team, including leading, inspiring, organizing holidays, and managing absences.
• Create a supportive culture of care, belonging, pace, and productivity.
• Lead and embed change within your shop effectively.

Essential skills/experience you'll need

• Experience leading a team in a fast-paced, customer-focused environment.
• People management skills.
• Passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable skills/experience you may have

• Experience supporting disciplinary and grievance processes.
• Regulatory compliance management.
• Personal Licence Holder.
• Food Hygiene Level 3.

To learn more about this role, please copy and paste this link into a new browser window: Please refer to the job outline above for more information on the role

Closing Date: August 20, 2025

Pay: £30,500.00 - £42,500.00 Annual

Contract Type: Permanent

Hours of Work: Various full time hours across nights

Job Level: Partnership Level 8

Where You'll Be Working: Ponteland (Waitrose & Partners), 27 Main Street, Ponteland, Northumberland, NE20 9NH

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re focused on being brilliant at retail. We continue to innovate, adapt, and diversify. We are committed to price, quality, and service, and passionately serve food-lovers in Waitrose.

As Partners, we share ownership and the rewards. We use our voices to contribute to our success, working together through good and challenging times, with kindness and respect.

We embrace differences and create an environment where everyone can thrive and be themselves, growing individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks. You’ll be informed if this is necessary.
• Applicants are encouraged to apply promptly as vacancies may close early due to high interest.
• We support flexible working arrangements where possible. Discuss this with the hiring manager during your interview.