Team Manager Nights

55 Redefined Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in retail is looking for a passionate Team Manager for their Waitrose shop. The successful candidate will oversee operations, lead a dynamic team, and ensure outstanding customer service. An exciting opportunity with flexible working arrangements and a commitment to employee well-being.

Benefits

Night shift premium pay

Flexible working options

Qualifications

• Experience in a fast-paced, customer-focused environment required.
• Able to demonstrate an understanding of retail.
• Proven leadership in managing teams.

Responsibilities

• Oversee day-to-day shop operations and ensure high customer satisfaction.
• Maximise sales and minimise wastage using commercial skills.
• Manage team dynamics and administrative tasks effectively.

Skills

People Management

Commercial Skills

Advanced Communication

Resilience

Stakeholder Influence

Job description

About the role

As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate Partners serving food lovers.

Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.

Please note this role will receive night shift premium pay, which is 33% of the base rate. This works out as an additional £11,055 per year.

Key Responsibilities

• It's fast paced and at times you'll oversee the entire day-to-day operation of the shop.
• Using your commercial skills to maximise sales and profit while minimising wastage.
• Ensuring consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
• Improving and maintaining customer satisfaction.
• Using your people skills to manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
• Create a supportive culture of care, belonging, pace and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

Essential skills/experience you'll need

• Experience of leading a team in a fast-paced, customer focused environment.
• People Management skills.
• Able to demonstrate an innate passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

Desirable skills/experience you may have

• Experience of supporting with the Disciplinary and Grievance process.
• Regulatory Compliance Management.
• Personal Licence Holder.
• Food Hygiene Level 3.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process. We encourage you to complete any vetting documents quickly to avoid delays. DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.

We recommend applying as soon as possible, as vacancies can close early if we see a high number of applicants.

We support flexible working to promote work-life balance. This might include flexible or compressed hours, job sharing, or shorter hour contracts. Please discuss this further with the hiring manager during your interview.