Team Manager (HRS)

Haringey Council; Greater London; On-site; GBP 46,000 - 49,000; Full time

Benefits offered by this job

31 days leave + bank holidays

Hybrid working opportunities

Local government pension scheme

Discount schemes across leisure and文化

Job summary

Haringey Council is seeking an experienced Team Manager to lead the delivery of responsive repairs across our housing portfolio in London. You will oversee a specialist repairs team, manage contractor performance, and drive service improvement using data and feedback to deliver safe, efficient outcomes that meet our standards.

Reporting to the Operations Manager, you will lead up to 15 staff, collaborate with contractors and residents, and champion continuous improvement while ensuring value for

Qualifications

• Experience in repairs and maintenance environment.
• Experience of dynamic scheduling systems and appointment management.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills with residents, colleagues and contractors.
• Strong organisational skills to plan, prioritise and manage multiple demands.
• Ability to monitor performance, manage contractors and drive service improvements.
• Strong customer focus and commitment to high levels of satisfaction.
• Knowledge of local authority housing services and social housing repairs operations.

Responsibilities

• Lead the delivery of responsive repairs across the housing portfolio.
• Oversee a specialist repairs team and manage contractor performance.
• Drive service improvement using data, feedback and performance metrics.
• Ensure work is delivered safely, efficiently and to service standards.
• Collaborate with residents, contractors and stakeholders to drive outcomes.

Skills

Repairs management

Team leadership

Performance data

Contractor management

Stakeholder engagement

Customer service

IT skills

Scheduling systems

Value for money

Tools

Scheduling software

Performance reporting tools

IT systems

Job description

Job Description

Contract Terms

Starting salary: PO3 (£45,750 – £49,056)

Contract type: Permanent

Hours per week: 36 per week, On site

Closing date: 06th September 2026

Interviews: Week Commencing 14th September 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents

About The Role

We are looking for an experienced and motivated Team Manager to lead the delivery of responsive repairs across our housing portfolio. This is a key leadership role responsible for ensuring repairs are delivered safely, efficiently, and in line with service standards, legislative requirements, and customer expectations.

Reporting to the Operations Manager, you will oversee a specialist repairs team, manage contractor performance, and play a pivotal role in driving service improvement and transformation. You will use technology, performance data, and customer feedback to enhance service delivery while ensuring value for money and compliance with our landlord responsibilities.

This role offers the opportunity to make a tangible difference to residents by leading a service that is customer-focused, responsive, and committed to continuous improvement.

About The Team

The Responsive Repairs Service forms part of Housing Services & Building Safety and works collaboratively with operatives, contractors, coordinators, customer service teams, housing management colleagues, and senior leaders to provide an effective repairs service to residents.

The team manages a mobile workforce and is responsible for ensuring repairs are scheduled, completed, and monitored effectively. Working within a culture of continuous improvement, the team focuses on delivering excellent customer outcomes, maintaining compliance, and achieving operational efficiency.

As Team Manager, you will lead a team of up to 15 staff and work closely with contractors and stakeholders across the organisation to drive performance and deliver high-quality repairs services.

About You

We’re looking for a collaborative and customer-focused leader who has experience managing repairs and maintenance services and can inspire teams to achieve high standards of performance.

You will be confident in managing operational performance, using data to support decision-making, and building strong relationships with colleagues, contractors, and residents. You will bring energy, resilience and a commitment to delivering excellent customer service while embracing change and continuous improvement.

You Will Bring

• Experience working within a repairs and maintenance environment.
• Experience of dynamic scheduling systems and system-generated appointment management.
• Strong leadership and people management skills with experience leading operational teams.
• Excellent communication and interpersonal skills with the ability to engage effectively with residents, colleagues, contractors, and stakeholders.
• Strong organisational skills with the ability to plan, prioritise, and manage competing demands.
• Ability to monitor performance, manage contractors, and drive service improvements.
• Strong customer focus and commitment to delivering high levels of satisfaction.
• Ability to build effective working relationships across teams and organisational boundaries
• Good IT skills and confidence using operational systems and performance reporting tools.
• Knowledge of local authority housing services and social housing repairs operations.
• Experience gathering, analysing, and interpreting information from a range of sources to support decision-making and service improvement.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.

Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money‑saving discounts.