Team Manager Hospitality – John Lewis – Solihull

John Lewis & Partners; Metropolitan Borough of Solihull; On-site; GBP 28,000 - 36,000; Full time

Job summary

Join a leading UK employee-owned company as a Team Manager in Catering. You'll lead and inspire your team to deliver exceptional service in various dining facilities, ensuring a smooth operation and high standards of food hygiene. This role fosters professional growth in a supportive environment, making a meaningful impact on customers and the wider team.

Qualifications

• Experience leading a team in a fast-paced customer-focused environment.
• Personal Licence Holder is preferred.
• Intermediate Food Hygiene (Level 3) is desirable.

Responsibilities

• Ensure the catering operation runs smoothly for customers and employees.
• Maintain high standards of food hygiene and safety.
• Minimize food wastage to protect profits.

Skills

Team leadership

Customer service

Education

Personal Licence Holder

Intermediate Food Hygiene (Level 3)

Job description

About the role

As a Team Manager, you'll support your Catering Team to ensure that every customer who visits or interacts with our catering facilities (in-store cafes, restaurants, and dining rooms) receives exceptional service and a seamless, enjoyable dining experience. You'll be an outstanding people specialist, leading, inspiring, and developing your Partners to reach their full potential.

Key Responsibilities

1. Ensuring the catering operation runs smoothly for both customers and Partners (employees).
2. Maintaining high standards of food hygiene and safety, ensuring your team does the same.
3. Minimising food wastage to protect profits.
4. Empowering your team to act with authority and accountability within a supportive culture that fosters professional growth and care.
5. Building genuine relationships with customers and internal and external stakeholders.
6. Collaborating with the wider shop leadership team and taking on duty manager responsibilities when required.

Essential Skills/Experience

Experience leading a team in a fast-paced, customer-focused environment is required. We will provide all necessary training to help you perform at your best every day.

Desirable Skills/Experience

• Personal Licence Holder
• Intermediate Food Hygiene (Level 3)
• Disciplinary and Grievance experience
• Hiring Manager experience

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, driven by our purpose to build a happier world. We focus on retail excellence, innovation, and diversification, always committed to price, quality, and service.

We foster an environment of kindness, respect, and inclusion, where everyone can be themselves and thrive—growing individually and collectively.

As Partners, we make a difference and own our success.

Additional Information

Some roles may require pre-employment vetting, including DBS checks, which will be communicated during the recruitment process. We encourage prompt completion of any vetting documents to avoid delays. DBS checks are carried out by a registered third-party body, and some roles may require financial probity checks.

We recommend applying promptly, as vacancies may close early due to high application volumes.

We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview process.