Team Manager (Historic Character)

hireful; Dudley; On-site; GBP 18,000 - 32,000; Part time

Job summary

A leading open-air museum in Dudley seeks an experienced Team Manager to lead and inspire their team of Historic Characters. Responsibilities include managing team performance, recruiting and training staff, and creating engaging visitor experiences. The ideal candidate will have a background in people management and a passion for living history. This part-time role offers a unique working environment and competitive benefits.

Benefits

Generous Annual Leave Allowance

Contributory Pension Scheme

24/7 Employee Assistance Programme

Retail Discounts

Complimentary Entry Passes

Free On-site Parking

Enhanced Maternity/Paternity Pay

Payment of Professional Subscriptions

Free Flu Jabs

Qualifications

• Demonstrable management experience in a comparable organisation.
• Proven experience using rostering systems.
• Experience working cross-departmentally.
• Confident organisational skills.
• Inclusive people skills.
• Enthusiasm for living history.

Responsibilities

• Manage a large team of Historic Characters.
• Create immersive visitor experiences with the team.
• Recruit and onboard new starters.
• Train and develop the team.
• Handle staff queries and concerns.
• Evaluate the delivery of programmes.

Skills

Management experience

Using rostering systems

Organisational skills

People skills

Enthusiasm for museums

Job description

Location: Dudley, West Midlands

Salary: £31,540 per annum (pro-rata £18,924 per annum)

Hours: Monday to Friday, typically between 8:00am and 5:00pm, with occasional evening work (up to 11:00pm) and regular weekend shifts on a rota basis.

Contract: Permanent, Part-time (24 hours per week)

Benefits: Access to 31 Acre Site – Generous Annual Leave Allowance – Contributory Pension Scheme – 24/7 Employee Assistance Programme – Retail Discounts via Online Rewards Portal – Discounted Membership – Complimentary Entry Passes – Staff Discount Scheme – Free On-site Parking – Enhanced Maternity/Paternity Pay – Payment of Professional Subscriptions - Free Flu Jabs

Our client is looking for a Team Manager to lead, support, and inspire their team of Historic Characters as they bring history to life once more. If you’re an experienced people manager with a passion for great customer service and a knack for getting the best out of a team, they'd love to hear from you!

What will you be doing?

• Managing a large team of Historic Characters.
• Working with the team of Team Managers to create an immersive visitor experience - from delivering seasonal programmes and themed events to school visits, evening experiences, and special venue hire occasions. No two days are the same!
• Working with their people team to recruit and onboard new starters.
• Training and developing the team so they feel confident, prepared, and ready to deliver a great experience every day.
• Effective rostering of the team to enhance delivery of the Museum’s programmes.
• Handling staff queries, concerns and performance issues - liaising with the People Team where necessary.
• Being a visible presence in support of the Team, including regular weekend and evening work on a rota basis with the other Team Managers.
• Evaluating the delivery of their programme across all audiences.

What are they looking for?

• Demonstrable management experience in a comparable organisation.
• Proven experience using rostering systems.
• Experience of working cross-departmentally to help shape ideas and turn plans into results.
• Confident organisational skills.
• Inclusive people skills.
• Enthusiasm for the museum and living history.

Who are they?

They are an award-winning 31-acre open-air museum. Throughout their 47-year history, their aim has always been clear. They ensure that the revolutionary story of their industrial landscape – the first ever of its kind in the UK – is celebrated by generations.

What can you expect?

• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.

What are you waiting for? Begin your Journey now and apply using your most up-to-date CV.

Our client is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. They are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. They welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.

Their commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.

Closing date: 19th October 2025

Interviews are expected to take place within 7 days of the closing date; adjustments will be made should successful candidates be unable to attend.

You may also have experience in the following: Team Manager, People Management, Historic Characters, Living History, Immersive Visitor Experience, Heritage & Culture Sector, Museum Operations, Event & Programme Delivery, Seasonal Programmes, School Visits & Education Engagement, Evening & Special Events., Visitor Experience Excellence, Customer Service Leadership

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