Team Manager - Hatfield Extra

Tesco; Hatfield; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

20 days holiday plus personal day

10% discount on products

Access to wellbeing services

Life cover and pension contributions

Uniform provided

Job summary

A leading supermarket chain in Hatfield seeks a dedicated team leader to recruit, train, and support their team in delivering exceptional customer service and driving store performance. This position offers benefits like 20 days holiday (plus bank holidays), flexible working, and a 10% colleague discount. The ideal candidate will be a great communicator, passionate about customer experience, and capable of maintaining team momentum in a fast-paced environment.

Qualifications

• Great communicator who shares knowledge and works collaboratively.
• Welcoming with customers, building strong relationships.
• Ability to maintain momentum in challenging environments.
• Drive to exceed expectations and inspire confidence.
• Awareness of competitor activity to improve store experience.

Responsibilities

• Recruit and train team members to ensure capability.
• Coach the team on product knowledge and customer service.
• Drive trade activity to grow sales and maximize profits.
• Lead managers to sustain Store Change Plan and resource activities.
• Ensure colleague safety and utilize security tools effectively.

Skills

Communication skills

Customer relationship building

Energy and resilience

Decision-making

Initiative and competitive awareness

Job description

About the role

Shift Pattern: varies from day to day but are planned in advance. Contract: Permanent. Availability Window: Sun‑06:00 to 23:00, Mon‑06:00 to 23:00, Tue‑06:00 to 23:00, Wed‑06:00 to 23:00, Thu‑06:00 to 23:00, Fri‑06:00 to 23:00, Sat‑06:00 to 23:00. The offer is subject to providing bank account details before the start date.

Responsibilities

• Recruiting and training the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coaching your team to be passionate and knowledgeable about the products in your store, building its brand and providing customers with the right range, quality and service to ensure they keep coming back.
• Lead your team in driving trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your managers’ knowledge to deliver and sustain Store Change Plan and resource‑planned activities ensuring hours are worked when and where they best benefit customers, identifying and resolving root‑cause issues with sustainable solutions and continual reviews.
• Ensure the safety of your colleagues, coaching the team to use all security tools available to provide a safer place to work.

Qualifications

• Great communicator who shares knowledge, experience and best practices, understands the importance of the role and works collaboratively to deliver results.
• Natural and welcoming with customers, putting them at the heart of the experience and building strong relationships with colleagues and customers.
• Energy and resilience to keep momentum going in challenging environments, owning decision‑making for the store and acting quickly for the right outcome.
• Drive to deliver beyond expectation, consistently performing at your best and inspiring confidence in those around you.
• Awareness of competitor activity and ability to build and deliver new initiatives to improve the store for customers.

Benefits

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays).
• Flexible working from day one.
• 10% off and 15% off on payday weekends – up to £2,000 a year with Colleague Clubcard.
• Access to free wellbeing services and a range of resources to support mind, body and life.
• Life cover of five times pay and a pension with matching contributions up to 7.5 %.
• Various benefit options to suit individuals, from discounts and shares to cycle‑to‑work schemes.
• Uniform provided and policies supporting all life moments.
• Colleague networks providing inclusive spaces.

About Us

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. We act as a responsible and sustainable business for all stakeholders, supporting communities and the planet.

Diversity, equity and inclusion (DEI) means that whoever you are, we always want you to feel represented and to be yourself at work. We welcome flexibility in working arrangements and encourage open communication throughout your application.

We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For more information on accessibility support, click here.

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves roles such as warehouse, beers, wines and spirits, counters, bakery, and driving.

During high volume application periods, some roles may close earlier than the advertised end date. Individual interview feedback is available only for interview attendees.