Team Manager - Harrods

TIFFANY & CO; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury retail company seeks a Tiffany Team Manager in London. The role involves driving sales, coaching team members, and ensuring exceptional client experiences. Ideal candidates will have a strong retail background, proven sales success, and the ability to inspire and lead a team in a dynamic environment.

Qualifications

• Experience in retail, luxury retail, or relevant client-related experience.
• Proven track record in achieving sales results.
• Collaborative team player with strong interpersonal skills.

Responsibilities

• Drive team accountability in delivering unparalleled service and achieving store KPIs.
• Lead by example and actively coach the team on the sales floor.
• Create an inclusive and supportive team environment.

Skills

Sales Results

Client Relationship Management

Team Leadership

Communication

Flexibility

Education

College/University Degree

Graduate Gemologist Degree

Tools

Point of Sales (POS) Systems

Client Tracking Systems

Microsoft Outlook

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It's a skill that we've been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and contribute to Tiffany & Co.'s continued legacy.

As Tiffany Team Managers, we embody the Tiffany brand with joy and inspire our teams to achieve excellence. With a collaborative mindset, we achieve our store sales goals by inspiring both teams and clients to dream, always finding a way to celebrate them.

Responsibilities include:

1. Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience
5. Support store opening / closing procedures (key holders), workforce planning, and ensure compliance with Tiffany & LVMH procedures
6. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious:

1. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment, and integrity
2. Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships
3. Ensure Client Advisors develop a client development strategy and assess their results
4. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately

Optimistic:

1. Empower team to reach their potential, exercise resilience, and celebrate innovation
2. Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy
3. Motivate and guide team to exceed goals and assume new, challenging assignments
4. Propose solutions to Store Leadership when facing challenges or seeing opportunities, supporting team adoption of new tools, systems, and ways of working
5. Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out

Your Profile:

• Experience in retail, luxury retail, or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Experienced in deploying sales strategies and clienteling initiatives
• Passion for luxury retail
• Collaborative team player with strong interpersonal and communication skills
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email
• Must have authorization to work in the United Kingdom

Preferred Qualifications:

• A college/university degree
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred
• Proficiency in multiple languages