Team Manager - Food - Reading Area

Marks and Spencer; Reading; On-site; GBP 26,000 - 32,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Food to lead from the shop floor, setting the pace and inspiring a high-performing team. You will drive standards, service quality and commercial results in a fast-moving store environment.

You will coach and develop colleagues, use data to inform decisions, and model exceptional customer service while embracing new ways of working and changes in the business.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness and the ability to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in having constructive, sometimes difficult conversations.
• Resilient, adaptable mindset to lead through change.
• Digital confidence and openness to new ways of working.
• Natural role model for great service and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting pace and standards.
• Inspire and develop a multi-skilled team to deliver standout service and strong commercial results.
• Drive operational excellence, safety, availability and execution through the team.
• Utilise data and insight to trade effectively and improve customer experience.
• Coach, performance-manage and engage colleagues with clarity and empathy.

Skills

Team leadership

Commercial awareness

Data-driven decision making

Coaching & development

Communication

Change leadership

Digital confidence

Customer service mindset

Job description

All the details

Join M&S as a Team Manager in Food, where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What Success Looks Like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What We’re Looking For

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it?